Privacy notices

Redcar and Cleveland Borough Council privacy notices.

Guide contents

A and E Navigator Programme

This Privacy Notice is designed to help you understand how and why the A&E Navigator Programme processes your personal data. This notice should be read in conjunction with the Council’s Corporate Privacy Notice.

Who are we? 

Redcar and Cleveland Borough Council is a ‘Data Controller’ as defined by Article 4(7) of the UK General Data Protection Regulation (UK GDPR). 

The A&E Navigator Programme is funded by the Cleveland Unit for the Reduction of Violence (CURV) and delivered by A&E Navigators employed by Redcar and Cleveland Borough Council. The service supports young people aged 10–24 from across the Cleveland area who attend Accident and Emergency in crisis, are suspected of being involved in serious violence, or may be vulnerable to violence, exploitation or other harm.

Redcar and Cleveland Borough Council is responsible for the personal information created and held by the A&E Navigators. Other organisations that receive information for their own statutory or support functions will normally be responsible for how they subsequently use that information.

What personal information do we collect?

We may collect and use the following information where it is necessary and relevant:

  • your name, address and contact details;
  • your date of birth and age;
  • your preferred method of contact;
  • details about your attendance at Accident and Emergency, including the date, reason for attendance and presenting circumstances;
  • information about your physical or mental health, disabilities and support needs;
  • information about risks relating to serious violence, exploitation, abuse, neglect or other safeguarding concerns;
  • details of previous Accident and Emergency attendances where relevant;
  • information about your family, household, parents, carers or other significant people;
  • details of professionals, services or organisations already supporting you;
  • information about your education, training, employment, housing or financial circumstances where relevant to the support you need;
  • information about your gender and ethnicity;
  • information about alleged or proven criminal offences where this is strictly necessary; and
  • case notes, assessments, referrals, agreed actions, outcomes and records of the support provided.

We will only collect information that is necessary and proportionate for the purposes of the A&E Navigator Programme.

Why do we collect your personal information? 

We collect and use your information to:

  • assess whether the A&E Navigator Programme is suitable for you;
  • understand your circumstances, needs, vulnerabilities and any risks to you or another person;
  • provide and coordinate a focused intervention, normally lasting between four and six weeks;
  • agree an appropriate support plan with you;
  • make referrals to services that may be able to provide further help;
  • coordinate support with relevant professionals and organisations;
  • safeguard you or another person from abuse, neglect, exploitation, serious violence or other harm;
  • maintain an accurate record of the support, advice and referrals provided;
  • monitor the quality and effectiveness of the service;
  • meet the Council’s legal and safeguarding responsibilities; and
  • evaluate the programme’s contribution to reducing serious violence and improving outcomes for young people across Cleveland.

Where possible, anonymised or aggregated information will be used for monitoring, evaluation and statistical reporting. Information that identifies you will not be used where anonymous information is sufficient.

Who do we obtain your information from?

We may obtain information:

  • directly from you;
  • from a parent, carer, family member or another person supporting you;
  • from the hospital, health professionals or other health services involved in your care;
  • from CURV;
  • from Redcar and Cleveland Borough Council services;
  • from Middlesbrough Council, Stockton-on-Tees Borough Council or Hartlepool Borough Council where you live in one of those areas;
  • from children’s or adults’ social care services;
  • from education, housing, community safety, youth justice or other public services;
  • from the police, probation service or fire and rescue service;
  • from voluntary, community or charitable organisations; and
  • from other professionals or organisations involved in supporting or safeguarding you.

We will only request information from another organisation where it is necessary and lawful to do so.

Who do we share this information with?

Where it is necessary and proportionate to provide support, arrange a referral or address a safeguarding concern, we may share relevant information with:

  • relevant teams within Redcar and Cleveland Borough Council;
  • the council for the area in which you live, including Middlesbrough Council, Stockton-on-Tees Borough Council or Hartlepool Borough Council;
  • children’s or adults’ social care services;
  • health organisations and health professionals;
  • housing and homelessness services and housing providers;
  • education, employment and training providers;
  • financial support and welfare services;
  • public health services;
  • the police, probation service and youth justice services;
  • fire and rescue services;
  • Jobcentre Plus;
  • voluntary, community and charitable organisations;
  • CURV and organisations involved in monitoring or evaluating the programme; and
  • any other organisation where disclosure is required by law or is necessary to protect you or another person from serious harm.

If you live in Middlesbrough, Stockton-on-Tees or Hartlepool, identifiable information will only be shared with the council for the area in which you live where this is relevant and necessary. Information will not routinely be shared with all four councils.

We will keep your information confidential unless the law permits or requires us to disclose it. We will only share the minimum information necessary and will use approved secure methods. Each organisation that receives information for its own purposes is responsible for complying with data protection law.

How long do we keep your information for?

Your information will be stored securely and retained only for as long as it is needed for the purposes described in this notice and in accordance with the Council’s records retention schedule.

What is our lawful basis for processing your information?

Redcar and Cleveland Borough Council relies on the following lawful bases:

  • UK GDPR Article 6(1)(e) – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Council.
  • UK GDPR Article 9(2)(g) – processing of special category information is necessary for reasons of substantial public interest, on the basis of UK law.
  • Data Protection Act 2018, Schedule 1, Part 2, paragraph 18 – safeguarding of children and individuals at risk.
  • UK GDPR Article 10 and section 10 of the Data Protection Act 2018 – where it is necessary to process information about criminal allegations, proceedings or convictions, subject to the relevant legal conditions and safeguards.

The main statutory basis supporting the programme is Part 2, Chapter 1 of the Police, Crime, Sentencing and Courts Act 2022, which establishes the Serious Violence Duty.

Other legislation may also apply depending on the circumstances, including safeguarding legislation relating to children and adults at risk.

We do not rely on consent as the main lawful basis for delivering the service or carrying out necessary safeguarding activity. Wherever practicable, we will explain how your information will be used and involve you in decisions about referrals and support. However, information may be used or shared without consent where this is necessary and lawful, including to protect you or another person from harm or to comply with a legal obligation.

Your Rights

  • You have a number of rights that you may exercise in relation to your personal data. Some of the rights do not apply automatically and may not be available in certain circumstances where a lawful exception applies. 
  • You have a right to access your personal data. You can request a copy of personal data that we hold about you and ask us to explain how we use your data. 
  • You have a right to object to processing of your personal data. You have an absolute right to stop your data being used for direct marketing. In other cases where the right to object applies, we may be able to continue using your data if we have a compelling reason for doing so. 

If we are relying on consent as the lawful basis to process your data you can withdraw your consent at any time, and we will stop further processing. 

  • You have a right to request the restriction or suppression of your personal data. 
  • You have a right to have your personal data erased, if we no longer have a legitimate use for it. This right is sometimes called the ‘right to be forgotten’. 
  • You have a right to rectification of your personal data if the information we hold in relation to you is inaccurate or incomplete. 
  • You have a right not to be subject to any decision based solely on automated processing, including profiling, which produces legal or similarly significant effects. You can request human intervention or challenge any solely automated decision-making that significantly affects you. 

The Council has appointed a Data Protection Officer. Their contact details are:

Data Protection Officer

Redcar and Cleveland House

Kirkleatham Street

Redcar

TS10 1RT 

You can contact the team by emailing InformationGovernance@redcar-cleveland.gov.uk or by calling 01642 774774.

If you would like to request access to your personal data or exercise any of your other data protection rights, please contact the Information Governance Team:

Information Governance 

Redcar and Cleveland Borough Council

Redcar and Cleveland House

Kirkleatham Street

Redcar

TS10 1RT 

Email: InformationGovernance@redcar-cleveland.gov.uk 

Telephone: 01642 774 774 

You can seek advice and have the right to make a complaint to the Information Commissioner’s Office (ICO). The ICO is an independent body set up to uphold information rights in the UK. You can contact them through the ICO website www.ico.org.uk, their helpline on 0303 123 1113, or in writing to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF 

For more information about how the Council uses your data, including your privacy rights and the complaints process, please see our Corporate Privacy Notice.