About the council

Find information about about our policies and procedures, budgets and accounts, data protection and equality and diversity within the Council.

Comments and complaints procedure

We aim to provide quality services, but sometimes things go wrong. We encourage customers to tell us when this happens so we can quickly put things right, learn from our mistakes and improve our services.

Freedom of information

Find out more about The Freedom of Information Act 2000 and how you can access information held by the council.

Council documents

Find information and view key documents of the council such as our council strategies, our forward plan, the Redcar and Cleveland Borough Council constitution and the corporate plan, Our Flourishing Future.

Policies and procedures

We are constantly working on improving the ways we work and how we support the development of the borough as a whole.

Insurance claims

Information about making an insurance claim against Redcar & Cleveland Borough Council.


Fraud against local authorities is estimated to cost as much as £7.8 billion each year. We are committed to taking action against fraud, and will prosecute offenders in serious cases.

Local statistics

Local statistical information about the borough can be found here.

Budget Consultation 2024-25

In this section you can find answers to the commonly asked questions regarding the Council's Budget and our proposals to balance the budget, for the financial year 2024/2025