Reporting flooding

Information about reporting flooding and how we support residents during incidents of flooding.


Flooding caused by overflowing drains and gullies within highway network managed by Redcar and Cleveland Borough Council should be reported to our Contact Centre on 01642 774774.

Flooding can occur as a result of a number of different sources including the following;

  • Rivers;
  • Surface Water;
  • Ground water;
  • Snow melt and/or;
  • Manmade infrastructure resulting in surface and foul water surcharging

Areas at Risk

Flooding can occur anywhere throughout the Borough during extreme rainfall events obviously if you live near the coast, there is always a possibility that a combination of high tides and bad weather will increase the risk of flooding to your property.

It is worth mentioning that flooding can be caused by flash rainfall events that result in increased levels of water runoff from the land, these results in the drainage systems being unable to cope; High river levels also contribute to flooding.

Even though engineers undertake regular maintenance of its critical drainage infrastructure to reduce the risk of flooding, the force of nature can overwhelm our efforts and systems.


What this Council Will Do 

The Council's approach to providing emergency assistance during times of flooding is as follows:

  • The Council will respond to dangers and hazards that may occur on the adopted highway as a result of a Flooding event and will provide plant, equipment signage and manpower as it feels appropriate;
  • The Council will assist the emergency services during a Flooding incident;
  • The Council maintains stocks of sandbags at strategic locations during times of potential flooding, these sandbag stocks are used to provide protection to critical infrastructure, sand bags may be available to assist with the defence from flooding to person or property if resources are available and we are satisfied that our critical infrastructure has been adequately protected;
  • During times of severe flooding the Council will provide, engineering advice to assist with the use of and prioritization of available resources and will control the situation where appropriate;
  • The Council will assist with the dissemination of Environment Agency flood warnings where appropriate. The Council will keep the necessary equipment at their depot to carry out the above functions, or have facilities to get access to the appropriate equipment rapidly;
  • The consequences of very serious flooding resulting in the need for evacuation of houses, provision of temporary accommodation and the like is covered by the Council's Major Incident Plan.

New Middlesbrough Becks Flood Warning Service

The Environment Agency (EA) are responsible for alerting people to the risk of flooding from rivers and the sea.

The EA issue warnings to the UK and provide practical flooding advice.

Useful contact number and organisations

More information and guidance surrounding flooding can be found by contacting the numbers below:

  • Northumbrian Water 0345 717 1100
  • River Flooding: Environment Agency Incident Hotline 0800 80 70 60
  • Environment Agency's Advice Floodline Service 084 988 1188

Further information is available from:

Information about flood insurance for residents from Flood Re

Flood Re is the national scheme designed to help provide better access to affordable home insurance for those in high flood-risk areas across the UK.

It represents a long-term, sustainable approach to providing home insurance for those at flood risk. 

The information leaflet FloodRe Leaflet describes how Flood Re will work for customers.

There is also a video available to watch at:

It is important that you shop around for the best insurance policy if you are at high flood-risk. A list of participating insurers is on the website at​​