Our phone lines are still available for residents who need to discuss their accounts. Residents can call 01642 774774 or use our Council Tax Online service here.
You can access Council Tax and Housing Benefit services using the links below.
Login to your Council Tax account here. Claim Housing Benefit and Council Tax Support online here. Access the Landlord Portal here.
We have produced the leaflet below that contains useful advice and information for residents. This covers information about who to contact about benefits, savings, energy, housing advice and other agencies.
Advice Leaflet
Support
Council Tax Support
Council Tax Support is available for those who are having difficultly paying their Council Tax. More information can be found on the Council Tax Support page here.
COVID19 Hardship Support
The government has made funding available to support Council Tax Support households for financial year 2020. A reduction in council tax of £150 will be automatically applied to each household receiving Council Tax Support. Further details regarding the hardship fund can be found on the gov.uk Hardship Fund information page.
Deferring Payments
Council Tax bills can be extended to cover 12 months (April to March) instead of the usual 10 month (March - January) billing period. Residents who wish to extended their billing period can do this online using our Council Tax Online system. Setting up a new account is simple, all you need is a copy of your Council Tax bill so that you can enter your Council Tax account number.
Discretionary Housing Payments (DHP)
A Discretionary Housing Payment (DHP) can be made to customers who are entitled to Housing Benefit and Universal Credit but need further financial assistance with the shortfall between their Housing Benefit award and their rent. More information is available on the DHP page here.
Social Fund
The Council's Social Fund scheme offers financial assistance to residents who have had a disaster, are in crisis or require financial help to settle into the community if they are vulnerable. You can find more information about the Social Fund online here.
Our payments system is still online and available using the link below.
Council Tax Online Payments
Residents with MyAccount - Council Tax account can opt-in to paperless billing. Go Green - switch to paperless Council Tax billing here.
More information about Council Tax, Benefits and the other support available can be found the Council Tax and Benefits section of our website here.
Redcar & Cleveland House, Kirkleatham Street, Redcar, Yorkshire TS10 1RT
you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.
contactus@redcar-cleveland.gov.uk
