Members of the general public are able to make complaints to us about the conduct, or the service received from licensees.
On receiving a complaint, we will:
- Ascertain the facts regarding the complaint and decide if actionable,
- Register the complaint and refer to an investigating officer,
- Contact the complainant within 5 working days,
- Investigate the complaint,
- Make a decision, and
- Inform all parties of that decision.
Licensees who are the subject of a written complaint will be informed of the nature of the complaint, including the date, time and location of the incident and, if necessary, given sufficient notice to attend any interview.
The outcome of the investigation will be implemented in accordance with this policy.
Disputes between licensees should be resolved between themselves and not through this procedure.
If there is evidence relating to alleged serious criminal offence, such as threats of violence, assault etc, this will be referred to Cleveland Police.
The licensing team can be contacted in the following ways:
- Email: LicensingAdmin@redcar-cleveland.gov.uk
- Telephone: 01287 612377
- Post: Redcar and Cleveland Borough Council, Seafield House, Kirkleatham Street, Redcar, TS10 1RT