We are committed to ensuring that your personal information is managed responsibly and in compliance with data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).
We recognise the importance of handling your personal data with care and acknowledge your rights regarding your information.
If you believe we have not adequately protected your personal data, or if you have concerns about how your information is being processed, you have the right to raise a complaint.
How to submit a complaint
If you wish to make a data protection complaint, you can do so by:
- Clicking the ‘Submit a Data Protection Complaint’ button above
- By emailing: InformationGovernance@redcar-cleveland.gov.uk
- By calling: 01642 774774
- Write to: Data Protection Officer, Redcar & Cleveland House, Kirkleatham Street, Redcar, TS10 1RT
- In person at any Council office
Complaint Procedure
Submitting and acknowledging your complaint
When making your complaint, please provide as much information as possible including any supporting information, details of what happened and your desired outcome.
Once the complaint process is instigated, you will receive an acknowledgement to your complaint within 30 days.
We may need to request further information or clarification from you, such as evidence, supporting information, reference numbers or proof of ID.
If someone (e.g. a family member or advocate) makes a complaint on behalf of another person, we may need to check they are authorised to act on the complainant’s behalf, for example a power of attorney or signed letter of authority.
We are aware that some complainants are submitting information assisted by Generative Artificial Intelligence (AI).
While complainants are entitled to choose how they submit and respond to their complaint, we would like to advise that AI-generated content can sometimes include false or unsupported claims.
To maintain the integrity and reliability of communications with us, we advise that any AI generated material is verified before submitting to us. This will help avoid any potential misinterpretation or the inclusion of incorrect information.
Investigation
We will make enquiries into the complaint without undue delay and keep the complainant updated on the progress of the investigation. If the investigation is likely to take some, we will keep the complainant updated without undue delay, and if possible provide a date when the investigation is expected to finish.
Outcome
Once the investigation is complete, we will inform the complainant of the outcome without undue delay.
If you are unhappy with the outcome, you have the right to complain to the ICO. Further information is available on their website www.ico.org.uk