About comments and complaints We aim to provide quality services, but sometimes things go wrong. We encourage customers to tell us when this happens so we can quickly put things right, learn from our mistakes and improve our services. How to give us feedback We want to hear from you when we get things right, likewise if you are unhappy about something, we need to know so that we can do something about it. What to do if you are unhappy with a complaint There are a number of options depending on the nature of your complaint. Vexatious complaints procedure We are committed to dealing with complaints in an open and transparent way that is fair and equal to everyone. Complain about a councillor If you feel that a Councillor has breached the Code of Conduct, then you can make a formal complaint. Children's social care complaints and feedback Information and guidance for making a complaint and providing feedback Adult social care complaints and feedback Find information about how you can make a complaint about the service or leave a compliment and how we use your information.