How to Contact Us
We are open Monday to Friday from 9am to 5pm. We are not open on weekends or bank holidays.
We hope that you can find everything you need on our website, but if you can't, please use the links below to find information about our most commonly used services:
adult social care
- to speak to someone regarding adult social care, please call 01642 065070 or 01642 524552 for out-of-hours calls.
bins and recycling
- for enquiries about rubbish collections including bulky waste, recycling and local recycling sites
roads, parking and transport
- for enquiries about parking, roads and transport, including roadworks, street lights, potholes and traffic lights
- for enquiries about fly tipping, dog fouling, litter and graffiti
Our web chat service is here to help you use our website and find the information you’re looking for. It’s completely free to use and means that you don’t have to pick up the phone.
We’re online Monday to Friday from 9am to 5pm (excluding bank holidays). When the service is available you can access it via the live chat button on right hand side of the page.
Contact Customer Services on 01642 774774
Our Customer Services hubs are located at:
Redcar and Cleveland House, Redcar;
Low Grange Health Village, South Bank;
We also have customer services agents available at all of our branch libraries throughout the borough.
Our main postal address is:
Redcar and Cleveland House
Coroporate Communications Team
Give us feedback
If you would like to give us some feedback please contact us. We welcome all feedback so that we can identify how we are doing and where we can improve our services.
You can give us feedback by:
phone: 01642 774774
Concern about a child