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​​​​How to Contact Us​​​​​

​We are open Monday to Friday from 9am to 5pm. We are not open on weekends or bank holidays.

We hope that you can find everything you need on our website, but if you can't, please use the links below to find information about our most commonly used services:​

adult social care​ - to speak to someone regarding adult social care, please call 01642 065070 or 01642 524552 for out-of-hours calls.​
bins and recycling - for enquiries about rubbish collections including bulky waste, recycling and local recycling sites
council tax - for enquiries about council tax
planning and building control​ - for enquiries about planning applications, planning policy and building control
roads, parking and transport - for enquiries about parking, roads and transport, including roadworks, street lights, potholes and traffic lights
street cleaning​ - for enquiries about fly tipping, dog fouling, litter and graffiti​

Web chat
Our web chat service is here to help you use our website and find the information you’re looking for. It’s completely free to use and means that you don’t have to pick up the phone.

We’re online Monday to Friday from 9am to 5pm (excluding bank holidays). When the service is available you can access it via the live chat button on right hand side of the page.

Contact Customer Services on 01642 774774

​In person
Our Customer Services hubs are located at:
Redcar and Cleveland House, Redcar;
Low Grange Health Village, South Bank;
Guisborough Library.

We also have customer services agents available at all of our branch libraries throughout the borough.

In writing
Our main postal address is:
Redcar and Cleveland House
Kirkleatham Street
TS10 1RT

Coroporate Communications Team

Give us feedback
If you would like to give us some feedback please contact us. We welcome all feedback so that we can identify how we are doing and where we can improve our services.

You can give us feedback by:
phone: 01642 774774
If you wish to make a complaint, please use our complaints processes.

Concern about a child 
If you are concerned that a child is at risk or you are worried about a vulnerable adult, visit our keeping children safe webpage.​


Redcar & Cleveland House,
Kirkleatham Street, Redcar,
Yorkshire TS10 1RT

you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.

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