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​What to do if you are worried about a child.

Keeping children safe is everyone's responsibility. We can all play a vital role in helping to protect children from abuse. 


The Redcar & Cleveland Local Safeguarding Children Board oversees the work we do to protect children throughout Redcar and Cleveland from abuse and neglect.


If you are worried about a child or child or young person, and feel they are at risk of being abused, neglected or at risk of being harmed, use the information below to contact services.


The Redcar & Cleveland Multi Agency Children's Hub (MACH) is a partnership between Redcar & Cleveland Borough Council, Cleveland Police and Health Partners. They can be contacted on telephone number : 01642 130 700 or Email: RedcarMACH@redcar-cleveland.​


To make contact with the Redcar & Cleveland Local Authority Designated Officer (LADO) please contact 01642 130700 or email


The Multi Agency Children's Hub Team are available *Monday to Thursday from 8:30am to 5:00pm, Friday from 8:30am to 4:30pm.


When the Multi Agency Children Hub is contacted they will listen to what they are being told. The different agencies might share information with each other to try and work out whether they can help.


Emergency Duty Team

The Emergency Duty Team provides an out-of-hours response to emergency situations involving child protection and the care of a child.


The Emergency Duty Team is available outside of *normal service hours, bank holidays and weekends. They can be contacted via telephone number : 01642 524 552


Professionals wishing to make a referral should do so using the Tees SAFER Referral Tool accessed via the 'download referral form' button from this site

Professionals who wish to refer a family into Early Help can do so using our South Tees Ear​ly Help Referral Form.


In an emergency

If you have significant concerns about the safety or welfare of a child or young person contact the Police. Telephone: 999


Further information

More information about how professionals can access services for children and families can be found by visiting:


Our data protection procedure

Redcar & Cleveland Borough Council take protecting​ your data very seriously. Any information that you choose to submit will be subject to rigorous measures and procedures to make sure it can't be seen, accessed or disclosed to anyone who shouldn't see it. 


You can find more information about privacy policy by visiting​​


Redcar & Cleveland House,
Kirkleatham Street, Redcar,
Yorkshire TS10 1RT

you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.

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