Sign In

​What to do if you are worried about a child

Keeping children safe is everyone's responsibility. We ca​n all play a vital role in helping to protect children from abuse. The South Tees Safeguarding Children Partnership oversees the work we do to protect children in Redcar and Cleveland.


Contacting Redcar & Cleveland Multi Agency Children's Hub  

If you are worried about a child or young person, and feel they are at risk of being abused, neglected or at risk of being harmed, please contact:


Redcar & Cleveland Multi Agency Children's Hub (MACH)

Telelphone -  01642 130700​

Email -


The Multi Agency Children's Hub (MACH) is a partnership between Redcar & Cleveland Borough Council, Cleveland Police and Health Partners.


The MACH Team are available:

Monday to Thursday from 8:30am to 5:00pm

Friday from 8:30am to 4:30pm.


When you contact the MACH our staff will listen to your concerns. The different agencies might share information to try and work out whether they can help, and if so, make a decision about the level of help and support that is most appropriate for the child and their family.


Redcar & Cleveland Borough Council take protecting your data very seriously. Any information that you choose to submit will be subject to rigorous measures and procedures to make sure it can't be seen, accessed or disclosed to anyone who shouldn't see it. 


You can find more information about our privacy policy by visiting


If you are a professional making a referral

Professionals wishing to make a referral should do so using the Tees SAFER Referral Tool accessed via the 'download referral form' button from this site


Professionals who wish to refer a family into Early Help can do so using our South Tees Ear ly Help Referral Form.


When making a referral to Children's Services please refer to our Guide for Professionals - Making a Referral document. This explains the best ways to detail your worries and provide all the information the MACH Team need to make sure children and families receive the right level of support. 


Further information about how professionals can access services for children and families can be found by visiting:

If you have concerns about an adult who works with children or young people

The Local Authority Designated Officer (LADO) is based in the MACH Team. If you have concerns about an adult who works with children you can contact the Redcar & Cleveland Local Authority Designated Officer (LADO) on 01642 130700 or email

Further information about the LADO can be found by downloading the leaflet below:

LADO Information Lea​flet

The LADO allegations blank referral form is also available to download below:

LADO Allegations Blank Referral Form


Getting help and support out of office hours

The Emergency Duty Team provides an out-of-hours response to emergency situations involving child protection and the care of a child.


The Emergency Duty Team is available outside of *normal service hours, bank holidays and weekends. They can be contacted via telephone number: 01642 524 552


What to do in an Emergency

If you have significant concerns about the safety or welfare of a child or young person contact the Police. Telephone: 999​


Redcar & Cleveland House,
Kirkleatham Street, Redcar,
Yorkshire TS10 1RT

you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.

Live Chat Software by Click4Assistance UK

Related Documents

Related Links