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​​Early Help in Redcar and Cleveland

Early help means providing support to a family when a problem emerges, at any stage in a child's life, from the foundation years through to the teenage years. 

In Redcar and Cleveland we agreed a collective vision to “ ensure that children, young people and their families receive the right help at the right time and by the right person; to ensure they are safe, happy, healthy and thriving, in order to ensure a brighter future"

The full Children & Young People's Partnership Early Help Strategy 2018 – 2020 is available to download by clicking in the related documents tab

Early help services can be delivered to parents, children or whole families, but their focus is to improve outcomes for children. For example, services may help parents who are living in challenging circumstances to provide a safe and loving environment for their child. Or, if a child is displaying risk-taking behaviour, early help practitioners might work with the child and their parents to find out the reasons for the child's behaviour and put strategies in place to help keep them safe.

Those who know the children and families are often best placed to open the support with the family, but no practitioner can know/do everything to help a family. In Redcar and Cleveland there are different options for supporting children, young people and families depending on the presenting needs and the levels of concern.

Early Help Whole Family Referrals

If you are worried about a child and family at an Early help level, please complete the Early Help Re​ferral Form which is available to download by clicking in the related documents tab and email it in to

This will be considered by the Redcar and Cleveland MACH Manager and if they feel it is appropriate for early help support, it will then be forwarded to the Early Help Coordinator to consider which LA or partner service would be best placed to meet the child and family's needs.

There are a wide range of local authority early intervention and prevention services available to families across the borough; from universal, preventative services such as those offered through our Family Hubs and Youth and Community Centres; to specialist support services such as our Keyworkers, Careers & NEET Advisors, and Targeted Intervention Officers who work with children, young people and their families on a one to one basis. In addition, our Health Visitors and School Nurses offer more in-depth support and interventions to children and young people where appropriate.

You can contact Redcar and Cleveland's Early Help Coordinators on 01642 130678.

They will offer advice, guidance and support to those working with children and families to prevent needs and risks escalating. They can offer a wealth of tools, information, and training; and can support practitioners to complete Early help Assessments, Team around the Family action plans, and gather the voices of children for family meetings. They will also help practitioners to understand risks and safeguarding. 

The Early Help Assessment (EHA) is a simple, easy to use assessment, which captures all of the child/young person's and family's needs at the earliest opportunity, and with consent. It is a shared tool which can be used by all agencies in Redcar and Cleveland who wish to deliver early help in a coordinated way.


It is a tool to help practitioners explore and write down their worries with the family as well as to identify the wellbeing goals for children and young people which will make the worries disappear. It also helps the lead practitioner identify other services that can help support the family plan to achieve those goals, so we can ask for their involvement and coordinate interventions across multiple agencies where required.

The practitioner who identifies that they are worried about a child or young person and their family, should always gain consent from the young person, parent or carer to undertake an assessment. Following this, they can then coordinate an Early Help Action Plan and initiate a Team Around the Child and Family (TAF) meeting.

The purpose of the team around the family meeting is to bring together practitioners with the appropriate skills to meet the identified needs of the child(ren) and develop a support plan. The parents and practitioners will agree the most appropriate person to undertake the Lead Practitioner role.  This could be a range of people from a local authority Keyworker or Health Visitor, to even a teacher from school. Wellbeing goals will be identified, and regular reviews undertaken, with the focus on a child-centred approach, positive engagement with the family, increased community involvement and collaboration between agencies.

For support and advice about referring a family for Early Help services, or how to complete an Early help Assessment (EHA) please contact the Early Help Coordinators in Redcar and Cleveland MACH on 01642 130678.

In addition, the blank templates and guidance notes are available to download by clicking in the related documents menu. Once completed the EHA and action plan needs to be emailed to

Within our family hubs, day nurseries offer early years places for 2, 3 and 4 year old children and our teams provide school readiness and parenting activities through home visits and some group activity sessions for those aged 0-5 years old and their parents/carers. These support our youngest children to get ready for school and get the best start in life.

For Family Hub services, please complete the Family Hub Referral Form available to download by clicking in the related documents menu once completed they need to be emailed to

Within our Youth and Community service, we offer open access youth clubs on an evening as well as specialist support for young people identified as becoming involved in anti-social behaviour through our Streetz detached youth work project and Youth Work Plus programme.

For more information, please email


IMPORTANT: If you have safeguarding concerns about a child please do not complete any of the forms on this page. You must phone the Redcar Multi-Agency Children's Hub (MACH) on 01642 130700 or email a SAFER referral form to:​

Information for Professionals

If you are an Early Help Professional, information and guidance about referrals and the referral form are available​ to download below:

Guide for Professionals - Making a Referral

RCBC Early Help Referral Form

Early Help Assessment and Plan Guide

Privacy Notice

​Our privacy notice can be downloaded and viewed below:

Early Help Privacy Notice


Redcar & Cleveland House,
Kirkleatham Street, Redcar,
Yorkshire TS10 1RT

you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.

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