To report any house related issues or ask for support, please call 01287 612455 or contact the housing team by email.
Housing disrepair
Reports of disrepair and poor housing conditions within the private rented housing sector are investigated through an inspection undertaken by one of our officers followed by an assessment.
For more information please refer to Housing health and safety rating system (HHSRS) guidance on the gov.uk website.
Smoke and carbon monoxide
Private sector landlords are required to have at least one smoke alarm installed on every storey of their properties and a carbon monoxide alarm in any room containing a solid fuel burning appliance (for example, a coal fire or a wood burning stove). After that, the landlord must make sure the alarms are in working order at the start of each new tenancy.
If a landlord fails to meet these conditions after being notified, they can be charged a fine of up to £5,000.
Electrical safety
All landlords of privately rented residential premises must ensure that electrical safety standards are met during any period the property is occupied under a specified tenancy. Landlords must have every electrical installation in the property inspected and tested at intervals of no more than five years by a competent and qualified person.
Further information and guidance is available at: Electrical safety standards in the private rented sector: guidance for landlords, tenants and local authorities on the gov.uk website.