What is an ASB case review?
An Anti-social Behaviour Case Review (ASB), formerly known as the Community Trigger, is the process where a member of the community can request a review of their case, to ensure that a group of agencies have provided an appropriate response to their reported anti-social behaviour.
The ASB Case Review is designed to ensure that agencies work together to investigate how your case was dealt with. We will do this by talking about the problem, sharing information where required and acting together to reach a satisfactory conclusion.
It is important to note that this does not replace the complaints procedure within individual organisations and should not be treated as such.
Who can ask for an ASB Case Review?
You can ask for an ASB Case Review if you have made three or more separate reports about the same problem in the past 6 months to Redcar and Cleveland Borough Council, Cleveland Police or a registered social housing provider e.g. Beyond Housing or Thirteen
We also accept requests on your behalf; for example, a request made by a family member, carer, friend, councillor, local MP or other professional. They must have your written consent before making a request.
We do not accept anonymous requests.
How to apply for an ASB Case Review
If you meet the above criteria and you feel that agencies working in partnership have not dealt effectively with the anti-social behaviour you have reported, you can ask for us to progress with the ASB Case Review. You can do this in the following ways:
Telephone Contact Customer Services on 01642 774774 or you contact the team by email​.
What happens next?
You will be contacted by an officer from Redcar and Cleveland Borough Council, initially within 5 working days to confirm your information has been received.
Your case will be reviewed and discussed as part of a multi-agency structure, which could include representatives from Redcar and Cleveland Borough Council, Cleveland Police, Cleveland Fire Service, Clinical Commissioning Group, Victim Care and Advice Service and Beyond Housing.
The review will look at how agencies have responded to your reports of antisocial behaviour, and if necessary, will make recommendations on how the problem can be solved.
We will provide feedback on your ASB Case Review request within 15 working days.