Money advice services

Find out more about money advice services and the financial inclusion group.

Redcar & Cleveland Borough Council along with our partners in the Redcar & Cleveland Financial Inclusion Group have launched a new Money Advice Service on the Council's Customer Portal. 

This service aims to ensure that you have access to a means of support when you need it most. The service can help if you need support in any of the following areas: -

  • Dealing with Debt
  • Benefit entitlement and disputes
  • Affordable housing
  • Improving Digital Skills
  • Accessing Community Banking
  • Planning for Retirement
  • Budgeting Support
  • Help with Utilities


Whether it be checking what your benefit entitlements are, helping you deal with debt or planning for your retirement this service will point you in the right direction by combining local and national money advice services in one place.‚Äč

Image of the money advice service page on the myaccount system

To access the Money Advice Service, please visit the MyAccount Customer Portal.

You will be asked to sign in to your Customer Portal account or register to create an account.

You can also access this service over the phone by calling 01642 771166 and speaking with our Customer Services Team.

Financial Inclusion Group

Redcar & Cleveland Financial Inclusion Group is a partnership of local organisations working together towards a common goal.

Our aim is to improve the financial inclusion for people in Redcar & Cleveland. We aim to promote, educate and support residents to make good informed financial decisions to enable improved money management.

Our approach to financial inclusion focuses on coordinating activity to make the best use of all our collective resources. We aim to: -

  • Develop a consensus about how we can best use our collective resource
  • Provide partners with the opportunity to share information and plan together
  • Develop joint campaigns combatting financial exclusion
  • Improve our understanding of fi‚Äčnancial inclusion and assess the impact we are making
  • Tackle key issues in a coordinated manner

Our members include representatives from Redcar & Cleveland Borough Council, Citizens Advice, Beyond Housing, Footprints in the Community, Carers Together, Daisy Chain, Cleveland Housing Advice Centre and many more.

If your organisation would like to join this group please contact Susan Holman by email.

You can find two leaflets with money advice below: