A penalty charge notice will be served if a driver has parked:
- On yellow lines or loading blips during the times of restricted waiting.
- In a permit holders only parking bay without a valid permit
- In a specified class of parking place e.g disabled bay without displaying a valid badge
- In a pay and display parking bay without displaying a ticket, or over staying the purchased time
- On a bus clearway
- On school entrance markings
- In a limited waiting bay for longer than permitted time
- In a loading bay without loading and unloading
We advise residents that the above is not an exhaustive list and we always collect photographic evidence when we issue a penalty charge notice.
If you have been issued a Penalty Charge Notice you can view the photographic evidence and make a payment against it on our online portal.
Click here to access the online portal.
On the 31st March 2008, Part 6 of the Traffic Management Act 2004 was introduced. As part of this legislation, differential Penalty Charge levels were introduced.
- Lower level £50 Penalty Charge
For less serious contraventions such as over staying on a parking place.
- Higher Level £70 Penalty Charge
For more serious contraventions such as parking in a place where it is prohibited such as where No Waiting At Any Time restrictions or Loading restrictions are present or for parking in a disabled bay without displaying a valid badge.
The penalty charges will be reduced by 50% if payment is received within 14 days of the date the Penalty Charge Notice was served.
Objections & Representations
If you receive a PCN (parking ticket) and think that it has been unfairly served then you should write to the parking office, stating your reason and the parking ticket reference number and return it to the following address within 28 days:
Parking Office, Redcar & Cleveland Borough Council, Redcar & Cleveland House, Kirkleatham Street, Redcar TS10 1RT or contact the team by emailing CarParking@redcar-cleveland.gov.uk
The council will consider all points that you wish to make and will inform you in writing whether your reasons for objection have been accepted or rejected.
Please note that objections must be made in writing and cannot be accepted over the telephone.
Rejection of Objection
If the objection is received within the 14 day discount period and is rejected, the opportunity to pay at the discounted rate is given for 14 days from the date of the rejection letter.
If the objection is rejected and the charge is not paid the Council must then make an enquiry to the DVLA to determine the registered keeper of the vehicle. A Notice to Owner is then sent to the owner. The owner then has 28 days to either pay the charge or make formal representation against the PCN based on one of the eight reasons listed below.
Representations may only be made on one of eight grounds:
- I was not the owner/keeper of the vehicle at the time of the contravention
- The contravention did not occur
- The vehicle had been taken without my consent
- The Traffic Order was invalid
- We are a hire firm and have supplied the name of the hirer
- The penalty exceeded the relevant amount
- There has been a procedural impropriety by the enforcement authority
- This order should not have been served because the penalty charge has already been paid
- The council must consider representations even if they have been considered and rejected an informal objection to the penalty charge notice. If the representation is rejected a Notice of Rejection will be sent together with details of the right of appeal to NPAS and an application form.
If a Representation to the Council is unsuccessful the motorist has the right to appeal to the Traffic Penalty Tribunal (TPT) which is an independent body. The adjudicators decision is binding.
If the charge is not paid and an appeal is not submitted the charge will increase by 50%. Please do not ignore a Penalty Charge Notice. Penalty charges remaining unpaid are treated as civil debt and will be pursued by a recovery process.
As many of you know, controversy about parking/signs/lines has received much publicity in the recent past. If you think that you have been treated unfairly then you can contact Parking Office, Belmont House, Rectory Lane, Guisborough TS147FD or by emailing the team
Payments are made by:
Telephoning 01642 774774 option 4 automated payments by debit card/credit card
By sending a cheque to the address below
By post crossed cheques and postal orders must be made payable to: Redcar & Cleveland Borough Council, and the penalty charge number must be written on the reverse to allow allocation of the payment.
Post dated cheques will not be accepted. Please return the payment slip from the PCN with your payment to:
Redcar & Cleveland Borough Council
Redcar & Cleveland House
If a receipt is required a stamped addressed envelope must be enclosed with your payment.
Or at any of the Council One Stop shops (Note: card payments only at the Mobile OSS).
Telephone calls to the Parking Office can be made:
Monday Thursday: 8:30am 5:00pm
Friday: 8:30am 4:30pm
Complaints about older Penalty Charge Notices
There has been much discussion nationally as well as locally about general parking issues / signage / waiting restrictions (or yellow lines). If you think that you have been treated unfairly with regard to a Penalty Charge Notice you have received and paid (which is outside of the process outlined above), then you can contact the Parking Office at the above address. Please include your name, address and details of the Penalty Charge Notice, clearly stating the reasons for your complaint.