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​​Customer Service Points​​​​​

We have detailed our opening hours and locations below, however you may prefer to access services by contacting our Customer Services Team via Live Chat by clicking the button on the right. Alternatively, you can e-mail us or call us on 01642 774774 (Monday to Friday 9am to 5pm). 

Our Customer Service Standards set out clearly our approach and commitments to Customer Service. A copy of our standards are available at each of the Council's Customer Service Points.

Opening hours and locations for Customer Service Points:

Redcar & Cleveland House, Kirkleatham Street, Redcar TS10 1RT
Monday - Friday: 9:00am - 5:00pm

South Bank:
Low Grange District Centre, Normanby Road, South Bank, TS6 6TD
Monday - Friday: 9:00am - 5:00pm

Guisborough Library, 90 Westgate, Guisborough TS14 6AP
Monday - Friday: 9:00am - 5:00pm
Cash office* and customer services facilities are available.
*The Cash Office closes at 4:30pm​


Redcar & Cleveland House,
Kirkleatham Street, Redcar,
Yorkshire TS10 1RT

you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.

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