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Welfare Rights Service

Coronavirus Update

Our Welfare Rights Service has produced a Benefits and Coronavirus FAQ. This useful guide has advice and information if you have a reduced income as a result of Coronavirus. 

Please email welfarerights@redcar-clevel​ for a copy.

Our Welfare Rights Service provides free, independent, and confidential specialist advice and information about all Social Security Benefits and Tax Credits including Universal Credit.

We aim to support the residents of Redcar and Cleveland th​rough the provision of advice, casework, campaigning, information and training.


If you require general information on benefits and ​how to claim please use our Welfare Benefits A-Z Guide.


Advice is available to all Redcar & Cleveland residents. We are able to provide casework and representation if required however priority is given to those who are in the following groups: -

  • people who are aged 65 and over;
  • people with severe and enduring mental health problems;
  • people who have a learning disability;
  • people who have a social care package;
  • children with disabilities and their carers;
  • people who are housebound;
  • care leavers;
  • people with a critical illness;
  • people with a registered sensory impairment;
  • people who previously served the armed forces.


To get in touch:

  • Telephone the Welfare Rights Advice Line on 01642 771166 Monday to Friday 9am to 5pm to register a call back with an adviser.
  • Write to us at: Welfare Rights, Belmont House, Rectory Lane, Guisborough, TS14 7FD.
  • Email: Please supply basic details of the enquiry and a telephone contact number. Unfortunately, we are only able to respond to requests from people who live in the borough of Redcar & Cleveland.


Everyone working for the Welfare Rights Service has a legal duty to keep and process information about you in accordance with the law. Please read our privacy notice before contacting our service.​
Welfare Right Privacy Notice.pdf


Redcar & Cleveland House,
Kirkleatham Street, Redcar,
Yorkshire TS10 1RT

you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.

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