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​​​​What is Universal Credit?

On 28th November 2018 Universal Credit (UC) will be rolled out in all of Redcar and Cleveland.​

Universal Credit is a single monthly payment for people in or out of work on a low income. It is issued by the Department for Work and Pensions (DWP). Universal Credit works differently from other benefits and it's important to know the differences.

The biggest differences are:

  • You'll get a single payment each month, rather than weekly ​or fortnightly.
  • It will be paid direct into a single bank account, as a single household payment.
  • Instead of getting a separate housing benefit payment, your housing costs will be paid as part of your monthly Universal Credit payment. It will be your responsibility to pay your rent to your landlord.
  • You can only apply for Universal Credit online. If for any particular reason, you can​'t complete the online form, you can get help to apply from a local library. If you are unable to access this support and are unable to make a claim on-line you can contact the Universal Credit helpline 0800 328 5644​ for assistance.

What benefits will UC replace?

Universal Credit replaces some of the benefits and tax credits that you might be getting now:

  • Housing Benefit
  • Child Tax Credit
  • Income Support
  • Working Tax Credit
  • Income-based Jobseeker's Allowance
  • Income-related Employment and Support Allowance

All other benefits such as Personal Independence Payments and Child Benefit will remain unaffected.​

If you are liable to pay council tax you will need to claim Council Tax Support separately.

More information on Universal Credit can be found at


Redcar & Cleveland House,
Kirkleatham Street, Redcar,
Yorkshire TS10 1RT

you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.

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