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​​​​​​​Compliments, Complaints and How We Use Your Information

How to make a complaint
We always try to ensure that we provide a high-quality service and aim to sort problems out straight away.

If you are not happy with the service we have provided or a decision we have made, the first thing you should do is speak to your health or social care worker, and attempt to resolve the issue informally. In most cases they will be able to deal with your problem or to fix a mistake immediately.

Sometimes it is difficult to complain about a decision or service you have received. You can have someone to help you through the process - this could be a family member, a friend or an independent advocate. If you want an independent advocate to support you through the process and you do not want to organise it yourself, you can ask your health or social care worker to arrange one for you.

If you feel you need to make a complaint about the service, you can do so by completing our complaints form online.

How to pay us a compliment
You can also let us know when we have done well by completing one of our compliments forms.

How we use your information​​
Everyone working for Adult Social Care has a legal duty to keep and process information about you in accordance with the law. Our guide to how Adult Social Care records ​and uses your information explains:​
  • why we ask for your personal information
  • how that information will be used and
  • how you can access your records.

You can view the document by clicking the link below:

Contact

Redcar & Cleveland House,
Kirkleatham Street, Redcar,
Yorkshire TS10 1RT

you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.

contactus@redcar-cleveland.gov.uk

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