Compliments, Complaints and How We Use Your Information
We always try to ensure that we provide a high-quality service and aim to sort problems out straight away.
If you are not happy with the service we have provided or a decision we have made, the first thing you should do is speak to your health or social care worker, and attempt to resolve the issue informally. In most cases they will be able to deal with your problem or to fix a mistake immediately.
Sometimes it is difficult to complain about a decision or service you have received. You can have someone to help you through the process - this could be a family member, a friend or an independent advocate. If you want an independent advocate to support you through the process and you do not want to organise it yourself, you can ask your health or social care worker to arrange one for you. Please also see our guide below:
How to make a complaint
How to pay us a compliment
How we use your information
Everyone working for Adult Social Care has a legal duty to keep and process information about you in accordance with the law. Our guide to how Adult Social Care records and uses your information explains:
- why we ask for your personal information
- how that information will be used and
- how you can access your records.
You can view the document by clicking the link below:
