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​​​What is the Families' Information Service?

Please note, due to COVID-19, the FIS team are working from home and unable to answer calls made to the freephone helpline. Instead, please email your queries to: with a contact telephone number and one of the team will either email of ring you back if they require more details.

The Families' Information Service provides information, advice and guidance for parents, carers, practitioners and children on the wide range of services and activities/events available for children and young people aged 0-20 years old.

Free childcare searches to all public and professionals. We offer independent information and advice about the childcare provision throughout Redcar and Cleveland, including registered day nurseries, childminders, playgroups, crèches, out of school clubs, and unregistered breakfast clubs, parent and toddler groups, holiday play schemes and holiday activities.

15 hours free childcare for 2 year olds. 
We have information and advice about the free nursery education places for 2 year olds. We process all applications which can be done by following this link to our PIN website 2YO FNE Online Applications or alternatively you can freephone 0800 073 8800 to discuss eligibility criteria or where to take/use the hours.

30 hours free childcare for 3 and 4 year olds of working parents. 
We offer advice and guidance to both parents and providers regarding the eligibility criteria for parents of 3 and 4 year olds. Freephone 0800 073 8800 to discuss. You can find more information about 30 hours free childcare for 3 and 4 year olds on the PIN website.

Thinking of becoming a childminder?
Contact us for more details and information about career and training opportunities in childcare.
Find the services you need for your children aged 0-20 years old, whether they be specialist support services, leisure, health or training organisations, you will find them listed on the People's Information Network at Pathways to registration​.

What’s on!
Click here to find a live calendar of activities, events and services on our PIN homepage What's On Calendar!
You can also interact and contact us by liking our Facebook page, which we use for competition, immediate event updates and a live feed to our team so you get information when we do!

School’s Choice Advice
Impartial independent advice for parents/carers applying for school places. Click this link for more information and the contact details to discuss Schools Choice Advice.

Information Advice and Support Service for children and young people with Special Educational Needs (SENDIASS)
If you have a child between 0-25 you may be interested in Redcar and Cleveland's SEND Information, Advice and Support Service (SENDIASS), which provides independent support to parents, carers and young people around special education needs and disabilities (SEND).

Benefit Checking
FIS offer a free impartial better off calculation. We take all your information and, via entitled too, ​will provide you with all relevant information to your circumstance. Call 0800 073 8800 for more information. 

Census and childcare sufficiency report
FIS annually collect information for census and produce the childcare sufficiency report. The most up to date census and childcare sufficiency report is available online.

Contact Us​
Freephone the team on: 0800 073 8800
Or why not drop in to see us at:

Greengate Family Hub, 

Keilder Close, 


TS10 ​4HS​


Redcar & Cleveland House,
Kirkleatham Street, Redcar,
Yorkshire TS10 1RT

you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.

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