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​​​What is the Families' Information Service?

Families Information service are still working from home; therefore, we don't have access to the freephone in the office. The best way to contact us is via

Funded childcare schemes are still going ahead for the following term for both 30hrs free childcare and 2YO 15hrs childcare.

30hrs free childcare is for working families with a nursery aged 3 or 4 year old. To qualify, parents need to be earning the equivalent of at least 16 hours at minimum wage per week and parents must apply for their code by 31st December 2020, in order to have their funding in place for the start of the Spring term (January 2021). This applies each term – apply by 31st March to start funding in April, apply by 31st August to start funding in September and apply by 31st December to start in January. To apply for 30 hours free childcare and to find out what other help families can get with childcare costs, visit

Golden Tickets have just been sent out to families, ready for the Spring term to start in January. Golden Tickets don't automatically mean that a family is eligible for the funding and they will need to apply via the Peoples Information Network website –

In addition, the government have announced that in the light of Covid-19, all 2 year old's who have a social worker will be eligible for 2YO funding from the term after they turn 2. 

The Families' Information Service provides information, advice and guidance for parents, carers, practitioners and children on the wide range of services and activities/events available for children and young people aged 0-20 years old.

Free Childcare Searches
Free childcare searches to all public and professionals. We offer independent information and advice about the childcare provision throughout Redcar and Cleveland, including registered day nurseries, childminders, playgroups, crèches, out of school clubs, and unregistered breakfast clubs, parent and toddler groups, holiday play schemes and holiday activities.

Find out more about 

15 hours free childcare for 2 year olds. 

We have information and advice about the free nursery education places for 2 year olds. We process all applications which can be done by following this link to our PIN website 2YO FNE Online Applications or alternatively you can call 01642 444532​ to discuss eligibility criteria or where to take/use the hours.

30 hours free childcare for 3 and 4 year olds of working parents. 
We offer advice and guidance to both parents and providers regarding the eligibility criteria for parents of 3 and 4 year olds. Freephone 0800 073 8800 to discuss. You can find more information about 30 hours free childcare for 3 and 4 year olds on the PIN website.

Thinking of becoming a childminder?
Contact us for more details and information about career and training opportunities in childcare.
Find the services you need for your children aged 0-20 years old, whether they be specialist support services, leisure, health or training organisations, you will find them listed on the People's Information Network at Pathways to registration​.

What’s on!
Click here to find a live calendar of activities, events and services on our PIN homepage What's On Calendar!
You can also interact and contact us by liking our Facebook page, which we use for competition, immediate event updates and a live feed to our team so you get information when we do!

School’s Choice Advice
Impartial independent advice for parents/carers applying for school places. Click this link for more information and the contact details to discuss Schools Choice Advice.

Information Advice and Support Service for children and young people with Special Educational Needs (SENDIASS)
If you have a child between 0-25 you may be interested in Redcar and Cleveland's SEND Information, Advice and Support Service (SENDIASS), which provides independent support to parents, carers and young people around special education needs and disabilities (SEND).

Benefit Checking

FIS offer a free impartial better off calculation. We take all your information and, via entitled too, ​will provide you with all relevant information to your circumstance. Call 01642 444532​ for more information. 

Census and childcare sufficiency report
FIS annually collect information for census and produce the childcare sufficiency report. The most up to date census and childcare sufficiency report is available online.

Contact Us​
Callthe team on: 01642 444532
Or why not drop in to see us at:

Greengate Family Hub, 

Keilder Close, 


TS10 ​4HS​


Redcar & Cleveland House,
Kirkleatham Street, Redcar,
Yorkshire TS10 1RT

you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.

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