What is the Families' Information Service?
Please note, due to COVID-19, the FIS team are working from home and unable to answer calls made to the freephone helpline. Instead, please email your queries to:
FIS@redcar-cleveland.gov.uk with a contact telephone number and one of the team will either email of ring you back if they require more details.
The Families' Information Service provides information, advice and guidance for parents, carers, practitioners and children on the wide range of services and activities/events available for children and young people aged 0-20 years old.
Free childcare searches to all public and professionals. We offer independent information and advice about the childcare provision throughout Redcar and Cleveland, including registered day nurseries, childminders, playgroups, crèches, out of school clubs, and unregistered breakfast clubs, parent and toddler groups, holiday play schemes and holiday activities.
15 hours free childcare for 2 year olds.
We have information and advice about the free nursery education places for 2 year olds. We process all applications which can be done by following this link to our PIN website
2YO FNE Online Applications or alternatively you can freephone 0800 073 8800 to discuss eligibility criteria or where to take/use the hours.
30 hours free childcare for 3 and 4 year olds of working parents.
Thinking of becoming a childminder?
Contact us for more details and information about career and training opportunities in childcare.
Find the services you need for your children aged 0-20 years old, whether they be specialist support services, leisure, health or training organisations, you will find them listed on the People's Information Network at
Pathways to registration.
What’s on!
Click here to find a live calendar of activities, events and services on our PIN homepage
What's On Calendar!
You can also interact and contact us by
liking our Facebook page, which we use for competition, immediate event updates and a live feed to our team so you get information when we do!
School’s Choice Advice
Impartial independent advice for parents/carers applying for school places. Click this link for more information and the contact details to discuss
Schools Choice Advice.
Information Advice and Support Service for children and young people with Special Educational Needs (SENDIASS)
Benefit Checking
FIS offer a free impartial better off calculation. We take all your information and, via entitled too, will provide you with all relevant information to your circumstance. Call 0800 073 8800 for more information.
Census and childcare sufficiency report
Contact Us
Freephone the team on: 0800 073 8800
Or why not drop in to see us at:
Greengate Family Hub,
Keilder Close,
Redcar,
TS10 4HS
