Complaints, Compliments, Comments and Concerns

We are working very hard to provide high quality services that meet your needs. We are very keen to hear about how well you think we are doing and how you think we could do things better. We also want to know when things have gone wrong. This will help us learn from experience and improve our service for the future.

Different ways you can give feedback:

There are lots of ways for you to give us feedback:

Writing to us
If you post a letter or send the feedback form to us you will need to put a stamp on your envelope. To save money, you could use the website or drop your complaint off in any Council building. If you do take your written complaint to a Council building, it may take up to two days for your complaint to reach the right person.

If your feedback is about Adult or Childrens Social Care, please put it into an envelope and address your complaint to:
Adult and Childrens Services Complaints Officer
Redcar & Cleveland Borough Council
Seafield House,
Kirkleatham Street
TS10 1RT

For all other complaints, compliments, comments and suggestions send them to:
Redcar & Cleveland Borough Council
Redcar & Cleveland House
Kirkleatham Street
TS10 1RT

Corporate Complaints Procedure and Timescales
Complaints in other areas of the Council

* Link will open in a pop-up window
Bookmark and Share

Live Chat Software by Click4Assistance UK

Last updated:

Assigned review date:

Page Section:
The Council
Complaints & Feedback

Footer images
Resident Business The Council Visit Jobs #skip_navigation News A to Z Access Keys Homepage What's New Site Map FAQs Help Complaints Terms & Conditions Contact Us Search