Unhappy with a complaint to the council

Ombudsman

If you are unhappy following completion of the Councils complaint procedures, you may refer your complaint to the Local Government Ombudsman.

The Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH
Tel: 0300 061 0614 (Mon - Fri 8:30am to 5pm)
Online Form: http://www.lgo.org.uk/making-a-complaint

The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained. More details can be obtained from the Local Government Ombudsmans website at www.lgo.org.uk .

Council Performance Statistics are available on the Local Government Ombudsman Website

Information Commissioner

If you are unhappy with how the Council has dealt with a complaint concerning a Data Subject Access Request or a Freedom or Information Act Request, you can contact the Information Commissioner. The contact details for the Commissioner are:

The Information Commissioner,
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: (01625) 545745
Fax: (01625) 524510
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Last updated:
11/12/2013

Assigned review date:
11/12/2014

Page Section:
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