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​Frequently Asked Questions​

There are lots of questions being asked about what services and support are still available. We've answered the most the common questions below.

Q: I'm finding the rules on staying at home hard, what can I do to make it easier?

A: If you have to stay at home because of coronavirus (COVID-19), it's important to take care of your mind as well as your body. You may feel bored, frustrated or lonely. You may also be low, worried or anxious, or concerned about your finances, your health or those close to you.


It is OK to feel like this – everyone reacts in their own way to challenging events and uncertainty. It's important to remember that staying at home may be difficult, but you are helping to protect yourself and others by doing it.

The following links will provide tips and advice for things you can do now to help you keep on top of your mental wellbeing and cope with how you may feel while staying at home. Make sure you get further support if you feel you need it.

Recovery College online has lots of resources and information for us and our communities


Q: How do I access support for substance misuse?

A: All assessments to enter treatment with the 'We are With You' service (formerly Addaction) can now be completed remotely over the telephone by calling 0300 3033781 (local charges apply).

If-face-to-face support is needed, including from the harm minimisation/needle exchange service, this is available by calling the above number to book an appointment at either 161 High Street, Redcar TS10 3AN or Carrington House, 92 Normanby Road, South Bank TS6 6RX on the following days/times:

      • Mon 9.00am – 5.00pm
      • Tue  9.00am – 5.00 pm
      • Wed 9.00am – 5.00 pm
      • Thu  9.00am -  7.00pm
      • Fri    9.00am -  5.00pm


Q: How can I access Sexual Health Services?

A: All patients to ring the central call number:  0300 330 11 22.

Patient will be assessed and triaged by qualified clinicians. Only absolute priorities cases will be seen in a face-to-face consultation.


Please note: There are no walk-in clinics or online booked appointments.


The website is available for non-symptomatic STI testing kits and information and guidance:



Q: How can I access my Health Visiting/School Nursing Service over the next few weeks?

A: You can access the Health Visiting and School Nursing Services single point of contact by calling: 01642 444011. Lines are open Monday to Friday from 8.30am to 4.30pm. If the service is unable to take your call, you can leave your contact details and they will get back to you.


New birth visits will be carried out by telephone or home visit where required. You will receive a telephone call prior to the visit to check that people in your household are well.


You child's routine development review will take place over the telephone , unless your Health Visitor specifically states that this will be a home visit, in which case the Health Visitor will call prior to the visit to check that people in your household are well.


You can also contact your Health Visitor or School Nurse via email using:


Q: If I am infected, can I still breastfeed?

A: According to government guidelines there is no evidence to suggest the Coronavirus (Covid-19) can be transmitted through breast milk. It can however spread to baby in the same way as to anyone in close contact with you, although evidence currently suggests that infants and children with coronavirus get much less severe symptoms than adults and the benefits of breastfeeding outweigh any potential risk of transmission of the virus through breastmilk or by being in close contact.


This is however and individual decision and your local Health Visiting service can provide telephone support where needed by contacting 01642 444011.


Q: How can I get support for breastfeeding?

A: You can access tele-support from the Health Visiting service by contacting 01642 444011.


There is also information in the parent held record. See page 3 for dedicated infant feeding resources and page 40b, for the 'how can I tell that breastfeeding is going well?' checklist.


A range of resources can be found by searching 'Unicef UK Baby Friendly Initiative' and through the following weblinks:


Q: I am worried about the availability of formula, is there a risk we will run out?

A: Infant feeding formula companies have stated that there is no issue with the production of formula milk. Empty shelves are due to panic buying.


Local pharmacies are able to order formula milk, and depending on local pharmacy wholesaler stocks, this is likely to take two days to arrive - so think ahead where possible. Contact your local pharmacy by phone or email in the first instance (contact details can be found at


If you are unable to get your preferred brand of milk the advice is that any other first stage milk may be used. For any further advice or support do not hesitate to contact your health visiting team on 01642 444011


Please remember to ensure that all bottles and feeding equipment is sterilised and that you do not share bottles.


Q I am a smoker. Am I more at risk from COVID-19?
A The Chief Medical Officer and Health Secretary have both highlighted that smokers are at increased risk from COVID-19. Smoking harms the immune system, reducing the bodies' natural protection against infections, like coronavirus. Smokers are therefore at greater risk of:

  • getting acute respiratory infections
  • the infection lasting longer
  • the infection being more serious than it would be for someone who does not

But if you want to stop smoking, don't worry - help as at hand by visiting

Q I want to stop smoking where can I get support?

A Due to the Coronavirus (COVID -19), the specialist stop smoking service has temporarily paused to all, except pregnant smokers for face-to-face appointment. You can however access support at To speak to your local Stop Smoking Service please contact 01642 727590


Q What can I do to keep physical active at home

A Sport England have created a website dedicated to staying active while you're at home – please use the following link for some great tip and advice:


Families are encouraged to join Joe Wicks for his daily workout aimed at kids Monday to Friday at 9am on his YouTube channel – please see . You can of course access this at any time, if you'd prefer to exercise at another time of day.


Redcar & Cleveland House,
Kirkleatham Street, Redcar,
Yorkshire TS10 1RT

you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.

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