Sign In
Skip Navigation LinksHome > Coronavirus > Covid-19 Business Support Information

​​​​Covid-19 Business Support Information

The government has made special provision for the anticipated impacts of COVID-19 by funding a series of support measures. More information is available below.


Please follow us on Facebook and Twitter for advice and information about support as it becomes available.





Support for businesses affected by COVID-19

We appreciate and understand that this is a difficult time for business owners. We are doing everything​ we can to process applications as quickly as possible.

We’re asking business owners to not chase applications by email or telephone as this slows down the team and the number of applications that they can process.

Applications are being processed in the order that they were received, so if you’ve sent us the information we need, please sit tight as we process your application. If we need any further information we will get in touch.

We've already received information from over 1400 local businesses as part of the Business Rates Relief Grant Scheme. If you haven't been contacted the Council about this scheme please complete and return the form below along with a copy of your latest bank statement for your business to businessrates@redc​

Annex B Form


If you have already been contacted by the Council or have already completed the Annex B form, you do not need to take any further action. 

We've received over 1400 responses to the Small Business Rates Relief Grant Scheme and are working to process these as quickly as possible. Funding is due to be released by Government soon as we will get payments out to business as soon as we can. If you're an eligible business owner and you haven't submitted your information or you need to get in touch with the team but do so using the information below. ​

The Council will shortly be sending out letters to businesses who are eligible for Small Business Rates Relief or are in the Retail, Hospitality and Leisure Sectors to set out how we will be paying the grants of £10,000 and £25,000 that were announced by Government.  Businesses will be asked to provide us with a copy of their latest bank statement showing their business account number, sort code, name and address.   If your business falls into this category and has not received a letter from us by 27 March, please ​email


Amended business rates bills will be sent to all businesses qualifying for Small Business Rates Relief or Retail, Hospitality, Leisure and Nursery businesses in the coming days.  Any business falling into these categories that has not received a letter should contact the Council on 01642 774774 or email

If you are registered with the Council as being eligible for Small Business Rate Relief we have sent a letter from our Business Rates Team to your business premises or nominated billing address.

The Council will be paying grants to eligible businesses directly into businesses bank accounts.  Please can you provide a copy of your latest bank statement (used for your business) containing your bank account, sort code information, name and address and if you are VAT registered we also need your VAT registration number and email this information to  A screen print from your smart device or a scan of the bank statement will be acceptable and our team will be in touch shortly to follow up.  


If you think or suspect you're not registered as being eligible for Small Business Rate Relief you need to email immediately highlighting you think or you know you're not registered for Small Business Rate Relief and need to register with the Business Rates Team to enable you to access the Government grant support available.  Please include in this email your name, business name and address and if you are VAT registered we need your VAT registration number - then someone from team will get back to you to follow up.  

Any other business, whether self-employed or larger businesses not in the retail, hospitality, leisure & nursery sectors with queries relating to the COVID-19 support available should contact the Tees Valley Combined Authority by email at or ring 01642 662777.


If your cannot be addressed via any of these routes please email business@redc​ and we will investigate and get back to you.  ​

Support for businesses in the cultural sector

Arts Council England have released information on the emergency measures and funding they have put in place for organisations and individuals working in the cultural sector.


For more information about the emergency measures and the funds visit:


Full information on the guidelines and timelines for each of the funds will be released on 31 March. People will need to register on their grant system Grantium by 3 April.​

Emergency Heritage Fund Applications Information

 To support applicants interested in applying to the Heritage Emergency Fund, we have prepared the following list of information available from the document below. You may find it helpful to gather this information before completing your formal application form. 
Heritage Emergency Fund Application Informa​tion

National measures​

National guidance for businesses, employers and the self-employed​

The Government has released official advice for businesses and employers in covering financial support and relief in paying statutory sick pay (SSP), business rates relief thresholds, small business grants, business interruption loans, and insurance.

Please visit the Business Support website set up by Government for more information and guidance for businesses and employers:

Further information about the Self Employment Income Support scheme​ can be found on the Business Support website​.

Read more about COVID-19: support for businesses


Bank of England measures

Read more about the Bank of England measures to respond to the economic shock from Covid-19 .


Cases/suspected cases of COVID-19 - guidance for employers

In the event that a business has a confirmed, or suspected, case of COVID-19.

Read more about COVID-19: guidance for employers

Cleaning, disinfecting and waste disposal in non-healthcare settings

The Government has released hygiene guidance for individuals, households, and businesses.

Read more about COVID-19: cleaning in non-healthcare settings

Advice on business taxes

If you're concerned that your business will not be able to cover payment of taxes as a consequence of COVID-19, you can access advice via the Tax Helpline.


Tax Helpline

Phone: 0800 0159 559

Read: Tax helpline to support businesses affected by coronavirus (COVID-19)

Employment rights and advocacy (ACAS)

Employers should consider some simple steps to help protect the health and safety of staff.

Read the Coronavirus advice for employers and employees


Banks and finance


British Business Bank

The 'Coronavirus Business Interruption Loan Scheme' (CBILS) will temporarily replace the Enterprise Finance Guarantee (EFG), becoming available over the coming weeks. It will operate in a similar way to EFG and be provided by the British Business Bank, but will offer more attractive terms for both businesses and lenders, with the aim of supporting the continued financing of UK businesses during the COVID-19 outbreak.

Read more the Coronavirus business interruption loan scheme – temporarily replacing the Enterprise Finance Guarantee scheme

Public health

For the latest health advice, please contact the NHS.

NHS 111 - About coronavirus (COVID-19)

Overseas travel

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO advises British nationals against all but essential international travel. 

Foreign travel advice

National Business Support Helpline

As part of the 2020 budget, the government announced special financial support and advice for businesses at risk of trading or financial disruption. This service can provide advice for cashflow issues, credit, employment matters, business rates, and many other business continuity issues.


National Business Support Helpline

Phone: 0300 4563565

Business Support Helpline website

Business support organisations


Redcar & Cleveland House,
Kirkleatham Street, Redcar,
Yorkshire TS10 1RT

you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.

Live Chat Software by Click4Assistance UK

Related Documents

Related Links