Sign In

Skip Navigation LinksHome > Coronavirus > Children and Families Services

Children and Families Service

Universal activities such as Health drop-ins, baby socials, breast feeding groups, toddler groups and universal youth club sessions have already ceased and will no longer be running in any of our Family Hub buildings or Youth and Community Centres until further notice.


Any parents and carers who are worried and need advice from their Health Visitor or School Nurse please ring:

01642 444011


For Family Hub staff, please ring:


Redcar area – 07970371685

East Cleveland area – 07966232823

Greater Eston area – 07500606851


For the Youth and Community Service please ring:

For queries relating to general youth service provision, please ring 01642 513653

For queries relating to disability youth services, 01642 513696

For the Families' Information service (for enquiries from the public or childcare providers) please email: or if you are unable to email please call the Council's main telephone number on 01642 774774 and someone from the FIS team will ring you back.


The NHS have published guidance for information that parents need to know and this can be accessed via this link


The following community buildings will close to the public completely from Tuesday 24th March as per the latest government guidance:

  • Redcar Coast Family Hub
  • Errington Family Hub
  • Skelton Family Hub
  • Whitecliffe Family Hub
  • Grangetown Family Hub
  • Ormesby Family Hub
  • Loftus Family Hub (Youth Centre remains open)
  • Guisborough Family Hub
  • Lingdale Youth and Community Centre
  • California Youth and Community Centre
  • Guisborough Youth and Community Centre
  • 25K Youth and Community Centre
  • Grangetown Youth and Community Centre
  • Golden Boy Green, South Bank
  • Skelton Youth and Community Centre
  • Loftus Youth and Community Centre
  • Tuned In! at Redcar
The following centres will close on Friday 27th March at 6pm:
  • Greengates Family Hub (nursery only open until Friday).
  • South Bank Family Hub (nursery only open until Friday).

The following centre remains open to Key worker parents using the childcare facilities on site:
  • Saltburn Family Hub (nursery only)

Are you a Keyworker or Critical Worker looking for childcare?

If your usual childcare setting has closed due to the pandemic, or if you find yourself in need of childcare to enable you to continue to work as a critical worker at this time, please email the Families' Information Service who hold a list of open and available registered childcare settings across the borough and can help you. Please give your name, some details of your requirements and a contact telephone number and one of the team will ring you back.

Email:  FIS@redcar-clevel​

Free Support Number for Children and Young People in the South Tees Area

During these difficult times we are aware that many children, young people and families may be anxious, struggling to cope with the daily changes or just need someone to talk to.  We have therefore, set up a daily duty telephone line which will be manned by one of our therapeutic practitioners between 2pm and 4pm everyday. If you would like to access this support then please call 01642 505580 and select option 3 during these times and you will be transferred straight through. You do not need to be accessing The Link, or be waiting to access, to utilise this telephone line, if you need information, advice or support then please give us a call and we will do what we can to help.  

Information for Children and Families

Please be assured that we will continue to provide services to safeguard children and young people throughout this difficult period but like many other services we anticipate that we will have less staff available to us and therefore services may be delivered differently. At times we may rely on partners to help us but anyone who contacts you or visits you must be able to prove their identity to you. If you have any safeguarding or welfare concerns that you need to bring to our attention, then please ring the South Tees MACH on 01642 130700.


Information for Partners

Our highest priority is on our most vulnerable children and we are maximising resources across the Council to ensure that all children who need our help will be appropriately supported.  


Information sharing is paramount. Please let us know of any issues affecting the team around the family e.g. if someone is self-isolating, so that we can keep our systems up to date and avoid unnecessary home visits and contact. Where we can be confident that a child has been seen and spoken to within the multi-agency team, then for some families (under these emergency planning scenarios) this may be deemed an appropriate level of contact and will enable us to rationalise our staffing resources to prioritise those most in need or most at risk. Please help us to share information so that we manage risks appropriately


If you are worried about a child, please continue to contact the South Tees Multi-Agency Hub (MACH) in the same way that you always have on 01642 130700.

Foundation for Jobs Team

For young people who need careers advice and guidance and / or support to find employment, education or training, contact  01642 444666.​


Redcar & Cleveland House,
Kirkleatham Street, Redcar,
Yorkshire TS10 1RT

you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.

Live Chat Software by Click4Assistance UK

Related Documents

Related Links