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​Changes to Council Services​​

Further​ measures have been taken by Redcar & Cleveland Borough Council to reduce the impact of the Coronavirus (Covid-19) whilst keeping vital services running.


Local authorities are responsible for a range of statutory services for people and businesses, such as waste collection, registrar services and highways inspections.


Following the Government's announceme​nt on Monday 23 March instructing members of the public to stay at home, the council has announced measures designed to help people stay safe and reduce the pressure on the NHS, while keeping all of its statutory services operational.


The measures announced on Tuesday 24 March include:


  • Residual and recycling waste
    • Residual waste and recycling waste collections will continue on the usual scheduled days, but the times residents usually have their collections will vary;
    • Residents are reminded to put their bins out at 7am on their normal waste collection day, to be brought back in at 7pm that evening. Refuse loaders will not return if people do not present their bins. 

Further advice: People with confirmed Covid-19 or who are self-isolating with symptoms should store their personal waste, such as used tissues and disposable cleaning cloths, securely within disposable bags. These bags should then be removed and placed into another bag and securely tied or sealed and kept separate from other wastes. This must be stored for at least 72 hours before being put into your usual domestic or household waste bin.


  • Green waste
    • Garden waste collections will cease, as the council has seen a reduction in staff levels, so the council is prioritising the collection of kerbside residual waste and recycling waste;
    • Residents can still use their green bin to store green waste, but once this is full, please do not put green waste into your other waste bins as this may jeopardise the residual and recycling waste collections. If you have excess garden waste, please store in the corner of your garden.


  • Trade Waste
    • Trade waste collections will continue to support the local businesses which are still operating.



  • Winter Maintenance and Highways Inspections
    • Gritters will continue to operate when required and highways inspections, which identify critical defects to the roads, will continue to ensure the safety of those using the roads. An emergency response to incidents on the highways will still take place; 
    • All non-essential improvement projects to roads will pause until further notice. 


  • Bereavement services
    • Burials will still take place, but there is a limit of who can attend burials and services. Government instruction is that a maximum of eight people are to be in attendance which includes undertakers, funeral staff, and loved ones;
    • Cremations will be taking place, but burials of ashes will pause, to minimise the congregation of people. Ashes will be kept at the crematorium until a ceremony can be booked at a later date. 


  • Pest control
    • The council will operate on an 'emergency callout basis' due to the public health nature of the service.


  • Stray dogs
    • The service is to be provided on an emergency cover basis.


  • Fly-tipping clearance
    • Fly-tipped waste reported to the council will be collected but will not be cleared until more than 72 hours have passed, which is the lifespan of the coronavirus outside of the human body.


  • Emptying litter bins
    • These will be emptied when required for public health reasons, but the council expects these will need emptying less frequently due to the Government's instruction for members of the public to stay at home.


  • Grass cutting and road sweeping
    • General grass cutting has resumed to allow residents to exercise in the borough safely. ​


  • Play areas and playgrounds
    • All play areas and playgrounds are now closed until further notice;
    • Under normal circumstances, the council carries out inspections to the play areas to ensure the equipment is safe. This will be suspended, and instead, a weekly check of the area will be introduced to ensure the play area is still locked and appropriate signage is visible explaining that the area is closed;
    • Public toilets are closed until further notice.​


  • Public Parks
    • Public parks will remain open so members of the public can still exercise once a day;
    • Guisborough Forest and Flatts Lane Country Parks are to stay open, but their visitor centres and play areas remain closed. Errington Woods and Foxrush Farm are also to stay open;
    • All members of the public are reminded to observe social distancing requirements instructed by the Government and to only leave home for one form of exercise per day;
    • P​edestrian access to these areas are still open to the public, but please be mindful of the social distancing instructions set by Government;
    • Public toilets are closed until further notice. Accessible toilets for the disabled are still open but require RADAR keys to access.​


  • Allotments
    • Allotments will be closed to try and minimise people congregating in one place for long periods of time.


  • CCTV
    • CCTV monitoring services will continue.


  • Anti-social behaviour (ASB)
    • The council will still support the police to help tackle anti-social behaviour.


  • Transport
    • Due to the small size of the Local Link buses, meaning passengers would have to sit close together, this service will now cease operation. For members of the public who need to make essential journeys, they are being encouraged to use the TeesFlex bus service, which, as it stands, is still in operation. You can book the bus via the Tees Flex smartphone app, or over the telephone by calling 0330 678 1545;
    • The council has set up a Coronavirus support group and people are to direct any requests for support for the vulnerable by calling 01642 774 774, emailing or visiting the dedicated Facebook Page at:
    • School transport will continue to support key workers.


  • Workshops
    • Vehicle maintenance will continue for the council's refuse vehicles and transport vehicles, but Taxi tests and MOTs have been suspended.

  • ​Changes to Council Meetings
    • We've announced plans to introduce online meetings as important decision making continues in the borough despite the coronavirus situation.

      The next round of meetings will be streamed live using Microsoft Teams Live Events, enabling Council members, the media and the public to attend in a virtual capacity.

      Starting with Adults and Communities Scrutiny & Improvement Committee, taking place on Tuesday 9 June at 2.00 pm. The main item on the agenda is a presentation on the impact of Covid-19 on the area. Members of the media and public can view the meeting here.

      Next up is Resources Scrutiny, taking place on Wednesday 10 June at 10.00am where Councillors will consider the reports going to the Cabinet meeting. Members of the media and public can view the meeting here.

      The Council's Cabinet meeting will take place on Tuesday 16 June at 10.00am and can be viewed here.​


Councillor Barry Hunt, Cabinet Member for Neighbourhoods and Environment at Redcar & Cleveland Borough Council, said: “The council is doing everything it can to keep our essential services going whilst limiting the exposure of our staff and members of the public to the virus.  


“Some of these decisions have been difficult to make, and we are asking for people's patience and understanding during this extremely challenging time. We want to ensure the safety of vulnerable people, our communities and our staff, so please stay at home unless you are making an essential journey, or you are doing your daily exercise.


“I would personally like to thank the council staff who are working so hard to keep these vital services running."​


Redcar & Cleveland House,
Kirkleatham Street, Redcar,
Yorkshire TS10 1RT

you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.

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