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​​​​​No Cold Calling Home Scheme

Trading Standards operates a No Cold Calling Home scheme available to all residents of the borough.

The scheme gives residents the choice as to whether or not they receive uninvited doorstep sales calls by displaying a door sticker. The door stickers are worded with reference to the Consumer Protection from Unfair Trading Regulations 2008 informing cold callers that if they conduct a personal visit to a home displaying the sticker ignoring the homeowners request for them to leave or not return they may commit a criminal offence.

Residents who register their sticker with Trading Standards will be able to report any incidents of cold calling. There is also an option to register to receive the Trading Standards newsletter. 

Trading Standards will, where possible, contact businesses who cold call at a no cold calling home and remind them of their legal obligations. Consideration will be given to taking legal action where appropriate.

To obtain a No Cold Calling Home pack telephone 01287 612489 or contact the team by email.

The No Cold Calling Home registration pack is also available for download. Please return your completed form to:
Trading Standards Service, 
Redcar & Cleveland Borough Council,
Belmont House, 
Rectory Lane, 
Guisborough,
TS14 7FD


Reporting An Incident Of Cold Calling

Residents who are part of the No Cold Calling Scheme can report incidents of cold calling using the form below and returning it to:

NCCH Incident Report

Trading Standards Service, 
Redcar & Cleveland Borough Council,
Belmont House, 
Rectory Lane, 
Guisborough,
TS14 7FD​


​Advice for Businesses

Cold Calling is the act of making unrequested and unwanted visits to a consumers home with the intention of selling goods or services. In December 2014 Redcar and Cleveland Trading Standards set up a No Cold Calling Home project designed to reduce instances of doorstep crime.

The main purpose of Trading Standards No Cold Calling Home initiative is to deter rogue traders calling door to door selling goods and services and give residents the confidence to say no and send unwanted cold callers away from their property.

The stickers are not designed to prevent the following from calling:
  • Traders calling as part of a regular round, (for example, milk or newspaper delivery person)
  • Callers who leave a catalogue, (for example, Avon)
  • Utility services such as Gas, Electricity and Water who call to read the meter
  • Political groups canvassing for election purposes
  • Religious groups
  • Market researchers unless the visit is in relation to the selling or promotion of goods and services
  • Charities or their agents delivering charity bags. However, it is expected that a charity will not call at a house displaying a no cold calling sticker.

The No Cold Calling Home initiative exists alongside the four No Cold Calling Zones currently in operation at:

1. Severn Road, Redcar
2. Stump Cross, Guisborough
3. Grosmont Place, Grangetown
4. Woodcock Close, Eston

It is expected that where a No Cold Calling sticker is displayed the wishes of the householder are respected.

Contact

Redcar & Cleveland House,
Kirkleatham Street, Redcar,
Yorkshire TS10 1RT

you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.

contactus@redcar-cleveland.gov.uk

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