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​​​Insurance Claim Form

Please think carefully before making a claim. Any compensation is paid from public money and we must protect the public funds we handle. The cost of investigating unsuccessful or fraudulent claims diverts money away from important front line services.

Claims made against the council are not automatically paid; all claims received are investigated. Unfortunately incidents do occur, however, very few are actually attributable to negligence on the part of the Council. The majority of claims brought against Redcar & Cleveland Council are successfully defended.

You should be aware that we check all claims to prevent fraud and your details may be shared with other organisations to carry out further checks.

Should you wish to make a claim against the Council in respect of loss of or damage to personal property, please click on the Insurance Claim Form link, complete the form and return to the address below.

Redcar & Cleveland Borough Council​
Redcar & Cleveland House
TS10 1RT

Download Claim Form​

We need to ask you for personal information to enable us to fully investigate your claim. Before you complete the form please read the leaflet This is your personal data.

Download leaflet

Online Services
Personal injury claims resulting from something we are responsible for, or a service we provide, should be submitted by your legal representative via our claims portal.

Your legal representative will need to know our insurer details in order to make your claim through the claims portal. We have appointed third party administrators to receive claims via the portal on ou​r behalf:

Gallagher Bassett International Ltd
PO Box 21522
​Telephone: 01786 455800

Any claims being made via the Claims Portal should be directed to them under their organisation ID D00019.​


Redcar & Cleveland House,
Kirkleatham Street, Redcar,
Yorkshire TS10 1RT

you could call our Customer Services Team on 01642 774774 between 9am to 5pm Monday to Friday.

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