Sign In
Skip Navigation LinksHome > News > Covid-19 - Latest update on pandemic activity in Redcar & Cleveland

​​​Covid-19 - Latest update on pandemic activity in Redcar & Cleveland​

Services across Redcar & Cleveland are still adapting to meet the latest Government guidance on the Coronavirus pandemic.

The pandemic has had a major impact on the way we deliver our services and work with local communities, and every effort is being made to ensure people have access to the latest updates and information.

Priority is being given to essential frontline services and the protection of the vulnerable, with some non-essential services scaled back.

Key updates across the council's major service areas this week include:


Helping hand for people isolated by the coronavirus

Care and support for people isolated as a result of the Covid-19 outbreak has been rolled out.

The government has written to about one million extremely vulnerable people in England, advising them to isolate themselves for at least 12 weeks.

The individuals most at risk are being urged to stay at home to protect themselves from serious illness. 

They will receive support with food supplies, medication deliveries and combating loneliness from the council.

In addition to those contacted directly by the NHS, there will be others around Redcar and Cleveland who are socially isolated and find themselves in need of help because they have no friends or family they can turn to for assistance.


We are urging anyone who needs help and can't get it elsewhere to get in touch so we can co-ordinate with the many community volunteers who are doing such a fantastic job where they live.


 A leaflet being delivered to all homes in the borough will include:

  • Details of a new dedicated phone number - 01642 771122 - staffed by call handlers to help those in real need to access the support that they require
  • An email address - - that can also be used to request information on how to get help
  • Information on the Redcar and Cleveland Coronavirus Support Group, which now has more than 1,200 residents, businesses and community groups looking out for one another, as well as council staff monitoring messages and ready to provide support or advice.


Adult care
If you are worried about an Adult who needs help, you can contact the Adult Access Team by telephone on 01642 065070 from 8.30am -5.00pm Monday to Friday and 8.30am to 4.30pm on a Friday. For urgent support outside of office hours please call the Emergency Duty Team on 01642 524552.

For more information on Adult Care services, please visit:

Children and families
Universal activities for the public, such as health drop-ins, baby socials, breast feeding groups, toddler groups and universal youth club sessions have ceased and will no longer be running in any of our Family Hub buildings or Youth and Community Centres until further notice.

Any parents and carers who are worried and need advice from their Health Visitor or School Nurse should ring 01642 444011. 

Business Support – cash grants
Redcar and Cleveland businesses can now take advantage of cash grants to support them during the Covid-19 crisis.

We are distributing the Small Business Grant Fund and Retail, Hospitality and Leisure Grant Fund locally, and business have already started to receive the money.

A cash grant of £10,000 is available for eligible small businesses who on 11 March 2020 were entitled to Small Business Rate Relief or Rural Rate Relief.

Eligible businesses in the retail, hospitality or leisure sector will also receive a cash grant of either £10,000 or £25,000 per property depending on rateable value.

We have received information from over 1,400 local businesses as part of the Business Rates Relief Grant Scheme. If you haven't been contacted by the council about these schemes please complete and return the form on the council's website ( along with a copy of your latest bank statement for your business to If you have already been contacted by the council or have already completed the Annex B form, you do not need to take any further action.

Waste services
Residents' general waste and recycling waste collections will continue on their usual scheduled day. We have seen a reduction in our staff levels, so we are prioritising general waste and recycling, and have stopped the collection of green waste. We are asking residents to use their green bin to store green waste, but once this is full, please do not put green waste into your other waste bins. If you ha ve excess garden waste, please store in the corner of your garden.

Trade Waste will continue to support the borough's businesses open during the crisis. Dunsdale Household Waste and Recycling Centre is now closed. 

Library services
We are providing a book delivery service to vulnerable and housebound residents. One of the council's electric vans is delivering directly to people's doorsteps. We are contacting these residents individually.

We are also encouraging people to download the 'Borrow Box' app – visit Residents will need their library card number and PIN number which they can access by telephoning 01642 774774 as an alternative way of borrowing books.

Domestic Violence
Victims of domestic abuse are being urged not to suffer in silence during the coronavirus crisis.

While extended periods of time spent at home can bring new pressures for everyone, the current situation will be particularly stressful for those at risk of abuse or violence.

We want to offer reassurance to victims and their loved ones that support is available despite the necessary social distancing measures.

Cleveland Police are urging victims to report abuse by calling 101, or in an emergency 999. If victims are afraid to speak, they can cough or dial 55 once connected and call handlers will know assistance is needed.

Services including Foundation, EVA Women's Aid and Halo are also still operating and ready to listen to anyone who has concerns.

Car Park closures
To try and prevent people gathering at the borough's countryside and woodland areas, and to encourage the following of the Government's social distancing advice, we have closed the car parks at the following locations: Guisborough Forest and Walkway, Flatts Lane Country Park, Errington Woods, Foxrush Farm, and the council-owned car parks in Newton Under Roseberry and Cowbar, Majuba Road in Redcar, The Stray in Marske and Saltburn Cat Nab and Pier car parks.

Leader of Redcar & Cleveland Borough Council, Mary Lanigan explained: “It is important that we adapt quickly to this very challenging and fast-moving situation.

“Our staff are working hard around the clock to offer support to the people that need it and I was delighted when the shielding hub in Redcar opened this week to offer support to the most vulnerable and isolated in our communities.This week kind-hearted volunteers and council staff came to the rescue of a 97-year-old woman from Redcar to make ensure she continued to receive food and medication.

“We must all do our bit to help slow the spread of the virus and follow the latest advice from Government on social distancing, avoiding unnecessary travel and working at home wherever possible.

“If we all do our bit, we can slow the spread and save lives."

For further information please visit