Complaints

Data Protection Act 1998: The information you provide in the registering of your complaint is regarded as privileged information. This means that only people directly involved in investigating and responding to your complaint have access to the information. By completing this form you are consenting to the information being held in our Complaints database for the length of time required to resolve your complaint.

* Required fields are marked with a red asterisk.

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Redcar & Cleveland Borough Council is committed to equality of opportunity in both the provision of services and employment. We believe that all people have a right to be treated with dignity and respect. We aim to eliminate unfair discrimination and ensure that all service users receive fair and equitable treatment.

The purpose of asking the questions below is to assist us in monitoring fair and effective service delivery and to develop our policies and practices. We would be grateful if you would complete the questions below to assist with this process. Information you provide will be treated with utmost confidence and will only be used for monitoring purposes. No personal information, such as your name or address, will be used in collating statistical data.

Please select the answers below that apply to you:
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Redcar & Cleveland Borough Council operates within the framework of the Disability Discrimination Act 1995 (DDA) which defines disability as:

"A physical or mental impairment which has a substantial and long term adverse effect on a persons ability to carry out normal day to day activities."
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