rclogo    Redcar & Cleveland Library Service -   The Customer Experience
Please take a few minutes to tell us about your experience of the library service.
Q1 On your most recent visit to a Redcar & Cleveland library, how long did you have to wait at the counter to be served?  
 
 
 
 
Q2 And how long did you have to wait when you were leaving the library?
 
 
 
 
Q3 How satisfied were you overall with the time you had to wait at the counter to be served?
 
 
 
 
 
Q4 How satisfied were you overall with the service you received in the library? Was it friendly courteous & helpful?
 
 
 
 
 
Q5 Did you take any books home from the library?
 
 
Q6 If you have decided not to borrow a book, was there any particular reason? (Please tick ü all that apply)
 
 
Q7 What did you think of the choice of books in the library?
 
 
 
 
 
Q8 Had you placed a reservation for any of the books you borrowed?
 
 
Q9 How long had you had to wait for the book to be supplied?
 
 
 
 
 
Q10 How satisfied were you by the length of time you had to wait for your reservation to be delivered?
 
 
 
 
 
Q11
Q12 Are you Ö
 
 
Q13 Your Age
 
 
 
 
 
 
Q14
Thank you for taking part to the survey - Please click on the 'submit' button to give us your responses.

 
 
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