Please take a few minutes to tell us about your experience of the library service.

Q1	On your most recent visit to a Redcar & Cleveland library, how long did you have to wait at the counter to be served?
		Less than 2 minutes		2- 5 minutes		More than 5 minutes		Not Applicable

Q2	And how long did you have to wait when you were leaving the library?
		Less than 2 minutes		2- 5 minutes		More than 5 minutes		Not Applicable

Q3	How satisfied were you overall with the time you had to wait at the counter to be served?
		Very Satisfied		Fairly Satisfied		Neither Satisfied nor Dissatisfied		Fairly Dissatisfied		Very Dissatisfied

Q4	How satisfied were you overall with the service you received in the library? Was it friendly courteous & helpful?
		Very Satisfied		Fairly Satisfied		Neither Satisfied nor Dissatisfied		Fairly Dissatisfied		Very Dissatisfied

Q5	Did you take any books home from the library?
		Yes		No

Q6	If you have decided not to borrow a book, was there any particular reason? (Please tick ü all that apply)
		I’m not interested in reading
		The library didn’t have the particular book I was looking for
		I couldn’t find anything I fancied
		I went into the library to use a computer

Other (please specify)

Q7	What did you think of the choice of books in the library?
		Very good		Good		Adequate		Poor		Very poor

Q8	Had you placed a reservation for any of the books you borrowed?
		Yes		No

Q9	How long had you had to wait for the book to be supplied?
		1-3 days		3-7 days		8 - 15 days		16 - 30 days		30+ days

Q10	How satisfied were you by the length of time you had to wait for your reservation to be delivered?
		Very Satisfied		Fairly Satisfied		Neither Satisfied nor Dissatisfied		Fairly Dissatisfied		Very Dissatisfied

Q11

Can you suggest any way in which your visit to the library could have been improved?

Q12	Are you …
		Male		Female

Q13	Your Age
		14 or under		15-19		20-35		35-50		51-65		65+

Q14

Please enter the name of the library you are using

Thank you for taking part to the survey - Please click on the 'submit' button to give us your responses.