Emergency Contacts - Useful Information

If an emergency occurs dial 999
The Emergency Services deal with emergencies on a daily basis. During an emergency, follow any instructions given to you by the Emergency Services. If you are not directly involved keep away from the scene to enable Emergency Services access.

Emergency/Non Emergency - Advice
Below is information to help you determine what is an emergency/non emergency situation:

An emergency is where:
  • There is risk of injury
  • There is risk of serious damage to property
  • You suspect a crime is in progress
  • Someone suspected of a crime is nearby
  • There is a danger to life
  • Violence is being used or threatened
  • It is a serious incident which needs immediate police attendance
A non-emergency is where:
  • There is NO immediate danger to life
  • The crime is NOT in progress
  • The offender is NOT nearby
  • Your car has been vandalised
  • Your phone has been stolen
  • Needed to speak to someone about a crime
  • Want to report someone dealing drugs in your neighbourhood
  • You have a general enquiry

Useful Contact Numbers

Cleveland Fire Brigade: Dial 999 in an emergency.
Cleveland Police: in an emergency dial 999, in a non-emegency dial 101:
Coast & Country Housing: 01642 771300 or text on 07860017148.
Environment Agency incident hotline: 0800 80 70 60
National Gas Emergency Service: 0800 111 999
NHS Direct: 111 or 0845 4647
Northumbrian Water:
  • Report a leak - 0800 393 084
  • Report sewerage system floods - 0800 328 7648

In an emergency where do I find information?

Go in, stay in, tune in:
During major emergencies the public may be given advice via the radio and local television. It is recommended you tune into your local radio station:

BBC Radio Cleveland: 95.0/95.8fm
Century: 100-102fm
Galaxy: 105-106fm
TFM: 96.6fm

Major Emergency Information on the Internet - website Links

Some of the links below will be of value prior to an incident e.g. reducing the likelihood of or preparing for an emergency. Others give information that will be useful after an emergency such as giving guidance on where missing persons can be reported and information on what support is available to survivors and relatives. The links have been catergorised as follows (click to follow links);

Related Links

General Information

Preparing for Emergencies; Gives information on what you can do to prepare for an incident. Information can be ordered and downloaded in a wide variety of languages. The site will publish information in the event of an incident such as emergency telephone numbers. The links section includes a wide range of organisations ordered under types of hazard, e.g. terrorism, chemical, flooding, information security, nuclear incidents etc.

Improving the UK's ability to absorb, respond to, and recover from emergencies: Provides a wide range of information on Civil Contingencies Issues, information on preparing for emergencies and links to ongoing emergencies including phone numbers for concerned relatives and friends.

The Home Office; The Home Office have a detailed section on terrorism identifying the current threats to the UK. The site includes information on preventative measures that you can take at work, whilst travelling and at home. There is also a secure e-mail service from where you can provide information to the Security Services.

The Foreign and Commonwealth Office; In the event of an incident overseas or one affecting nationals of other countries within the UK, the FCO will publish advice on where to get assistance and information.


Trauma Support
During an incident people are put into abnormal situations the following organisations have experience of the effects trauma can have on people and families.

Disaster Action; Provide a wide range of materials both to the survivors of disasters and to those indirectly linked such as friends and families. The organisations offers support to those directly affected by major trauma, raises awareness of the needs of survivors and the bereaved.

The Samaritans; The Samaritans provide a 24 hour support service for anyone who needs someone to talk to. Access to the services are available through a wide range of means including phone, text, e-mail and minicom.


Professional Organisations

The following organisations provide general information and links into emergency planning, insurance advice, business continuity and careers in these fields.

The Business Continuity Institute; The institute provides particularly businesses and organisations with information and advice on how to prepare for and survive the disruption which may result from a major incident.

The Association of British Insurers; The site contains a lot of information on what is available from the insurance industry including a dedicated section on flooding. This includes advice on what property owners can do to reduce damage in the event of flooding.

The Emergency Planning Society; Is the main UK professional body for emergency planners including utilities, transport companies, industry, the emergency services and local government.


Emergency Services

Cleveland Police Service; As an emergency service the Police have a key role in the response and investigation to any emergency on Teesside. The website gives information on the Police in Cleveland and further links to information contact details etc and what to do in an emergency.

The Maritime and Coastguard Agency; The MCA site contains a lot of information on safety at sea and along the coast line. As well as guidance on safety at sea the site includes Sea Smart an area of the site aimed at children, and links to detailed tide and weather information.

Cleveland Fire Brigade; The fire brigade are increasingly involved in a wide range of incidents from domestic fires to environmental incidents. Further information on what the brigade is doing locally to reduce the risk of major incidents, training . Also available is information on initiatives in the area such as home and workplace safety checks, what to do in an incident as well as contacts for further information.

North East Ambulance Service (NEAS): NEAS are the local ambulance service. Information on the site includes first aid training, what happens when you call 999, event support as well as information on the organisation.


Emergency Planning Organisations

There are a large amount of organisations involved in Emergency Planning below are links to both the local emergency planning unit and NORMIT.

Cleveland Emergency Planning Unit; Carry out an Emergency planning service across four local authorities forming Teesside. The Units website provides information on how emergency planning is carried out on Teesside and links for further information.

Cleveland Local Resilience Forum; Are the coordinating group for emergency preparedness and response within the Teesside area.

Norfolk Major Incident Team E-Tool; In association with the Cabinet Office NORMIT have produced an e-tool to support families and communities to prepare for emergencies. Templates include community emergency plans, Family Emergency Plans and advice on Business Continuity.


General Sources of Information

BBC TEES Travel Updates on road conditions and closures within the Teesside area.

The Met-Office; Provides an advance severe weather warning service for example when heavy snow or rain is expected, as well as links to forecasts.

BBC Tees News; Local incidents are likely to be covered by the local BBC services.

Environment Agency Flood Warnings; The Environment Agency provide a wide range of information on flooding as well as current flood warnings, the site publishes information on which areas are at risk of flooding, guidance on your rights and how you can protect your property/business from the effects of flooding.


Health Organisations
A wide range of organisations are involved in emergency planning form the health organisations the following links.

NHS 111 service
NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but its not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones

North East Ambulance Service (NEAS): NEAS are the local ambulance service. Information on the site includes first aid training, what happens when you call 999, event support as well as information on the organisation.

Public Health England: Public health is about helping people to stay healthy, and protecting them from threats to their health. The government wants everyone to be able to make healthier choices, regardless of their circumstances, and to minimise the risk and impact of illness.

Bookmark and Share

Live Chat Software by Click4Assistance UK
No Tags have been submitted for this page. Why not submit one?
What is a Tag?

Last updated:

Assigned review date:

Awaiting page content review by the allocated team

Page Section:
Health & Safety

Footer images
Resident Business The Council Visit Jobs #skip_navigation News A to Z Access Keys Homepage What's New Site Map FAQs Help Complaints Terms & Conditions Contact Us Search