Universal Credit

Universal Credit is a new type of benefit designed to support people who are on a low income or out of work. It will replace six existing benefits and is currently being rolled out across the UK. The new system is based on a single monthly payment, transferred directly into a bank account. At present Universal Credit only affects newly unemployed people in Redcar and Cleveland.

What is Universal Credit?

Universal Credit is a single monthly payment for people in or out of work, which merges together some of the benefits and tax credits that you might be getting now.

Universal Credit will replace:

  • Income-based Jobseekers Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Child Tax Credit
  • Working Tax Credit
  • Housing Benefit

Further Information on Universal Credit


Further Support

If you need IT/internet access to make a claim, all libraries have free internet access throughout Redcar and Cleveland. Additionally, Belmont House in Guisborough, along with all Job Centres have free access.

If you need physical help using a computer to make a claim, appointments can be made by contacting the below libraries directly. Please note this support is to use the IT equipment, not to gain advice:

  • Redcar Library - Tel: (01642) 444141
  • Grangetown Library - Tel: (01642) 454417
  • Loftus Library - Tel: (01287) 640582
  • South Bank Library - Tel: 01642 513699
  • Marske Library - Tel: (01642) 485440
  • Ormesby Library - Tel: (01642) 314716
  • Guisborough Library - Tel: (01287) 632668
  • Saltburn Library - Tel: (01287) 623584

Benefit Advice

If you need advice on any benefits, including challenging a decision that you feel is wrong please telephone 01642 771166.

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