Customer Service Points

We have detailed our opening hours and locations below, however you may prefer to access services by contacting our Customer Services Team on 01642 774774 (Monday to Friday 9am to 5pm). Alternatively, you may send an email to contactus@redcar-cleveland.gov.uk

Our Customer Service Standards set out clearly our approach and committments to Customer Service. A copy of our standards are available at each of the Council's Customer Service Points.

Our Top 10 Customer Care Commitments

Opening hours and locations for Customer Service Points:

Redcar:

Redcar & Cleveland House, Kirkleatham Street, Redcar TS10 1RT
Monday - Friday: 9:00am - 5:00pm
Google Map to Redcar & Cleveland House *

South Bank:
Low Grange District Centre, Normanby Road, South Bank, TS6 6TD
Monday - Friday: 9:00am - 5:00pm
Google Map to Low Grange, Eston *

Guisborough:
Belmont House, Rectory Lane, Guisborough TS14 7FD
Monday - Friday: 9:00am - 4:30pm
Google Map to Belmont House *


Mobile One Stop ShopMobile Library and Customer Service Point


In order to provide a more cost effective service, the Customer Service Bus has been merged with the mobile library.

The new service will allow residents to access library services as well as to collect recycling bags, report concerns or raise queries about any of the Council's services all from one service point.

Mobile library and customer service point route times and dates


* Link will open in a pop-up window

 
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Last updated:
13/06/2014

Assigned review date:
17/06/2015

Page Section:
The Council
About the council

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