Pay for it - help

What you need to make a payment

  • Payment Type, such as Council Tax or Business Rates.
  • Reference. See the list below of correct references to use for each payment type.
  • Amount to pay. Enter amount in pounds and pence (Eg. £10 = 10.00).
  • Name and Address. Some Payment Types ask for your name and address so that your account details can be checked in case of mistyping. The process will also ask for the card holder's name and address. If both addresses are the same, you will only have to enter it once.
  • Card details. The council accepts most common card types, including VISA, Mastercard, Switch/Maestro, Solo, Delta and Electron. If your card does not have a start date, or an issue number, you can leave them blank.
You can pay for more than one item using a single card transaction. After entering each item, press Add to List, then select a new Payment Type or a new Reference and Amount. When you press Pay, you will make a single card payment for the total of all the items. (This does not apply to payments through the Parking Portal) .



Which reference you must use

  • Council Tax The account number, which starts with '3' and has 11 digits, or 10 digits and a final 'X'.
  • Benefit Overpayment The invoice number, which starts with '66' and has 9 digits.
  • Business Rates The account number, which starts with '5' and has 9 digits.
  • Council Invoice (Accounts Receivable) The invoice number, which has 9 digits. (DO NOT use the account number.)
  • Bulk Waste Job The seven-digit case number given when the job was booked.
  • Bin Payment The seven-digit case number given when the bin was requested.
  • Allotment Rent The account number, which starts with '6' and has 7 digits, followed by a letter.
  • Blue Badge The eligible person's name.
  • Fixed Penalty Notice The four digit number on the penalty notice, followed immediately (no spaces) by your surname
  • Car Parking Permit The Permit number, which starts with two letters, followed by 8 digits. This will be supplied by the Parking Section.
  • Grave Maintenance The grave reference, which starts with two or more letters referring to the cemetery (eg ES = Eston), followed by various letters, numbers and punctuation.
  • Education Welfare Fine The Penalty Notice number, which looks like EW999/10-11.
  • Council Mortgage (Housing Advance) The account number, which start with 'L', followed by 5 digits.
  • Council Licence The Licence number, which starts with three letters followed by four digits.
  • Parking Fine (paid through the Parking Payments portal) You will need the vehicle registration number as well as the Penalty Charge Notice number. The Parking Portal will check the amount outstanding.



If you have problems making an online payment

This link will take you to a list of the commonest problems people have encountered while making payments, with advice on how to solve them.




If you would rather pay by a different route

Automated Telephone Payments Using a normal touchtone phone dial 01642 444000, and a series of recorded messages will guide you through making a payment using the Automated Telephone Payments system. This will accept payments for Council Tax, Invoices, Business Rates, repayment of Overpaid Benefit, and Parking Fines.

Cash or Cheque Call the Contact Centre on 01642 774 774 during office hours, or e-mail contactus@redcar-cleveland.gov.uk, and give the type of payment and the reference, and we will email you a payment barcode. You can print this out and take it to any Post Office or PayPoint agent in the UK to make payments by cheque (Post Office only) or cash. If you prefer, we can send you the barcode by post. Please be aware that barcode payments may take up to three working days to reach the Council.




If you still have problems making a payment

If you have a problem with any of these payment methods, you can call the Contact Centre on 01642 774 774 during office hours, or e-mail contactus@redcar-cleveland.gov.uk.

If you have a query about the amount you pay, or the services you receive, please contact the relevant council department directly using the details on your bill or invoice. Alternatively, you can call the Contact Centre on 01642 774 774 during office hours, or e-mail contactus@redcar-cleveland.gov.uk.

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