What is not a complaint

What is not a complaint?
The Council cannot deal with issues over which it has no control.

For example:
  • A complaint about a housing association.
  • A complaint about a company providing transport services.
What if you have a concern but do not want to make a formal complaint?
Sometimes you might want to let us know of something that you are concerned about, but do not want to make a formal complaint.

You can tell us about your concern either in person, by telephone, by e-mail, in a letter or by using this form. Your concern will be passed to a service manager to look into. If you would like us to get back to you about your concern, please tell us when you contact us.
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