Housing Standards Team

Your Housing Standards Team

The aim of the Housing Standards Team is to ensure that comprehensive housing and public health advice is delivered to all residents and property owners of the Borough, as well as the enforcement of public health and housing statute where appropriate.

Our Commitment to Customer Service:
We:
  • inspect rented accommodation including Houses in Multiple Occupation (HMO) i.e. flats and bedsits
  • determine if properties contain unreasonable hazards, meet the Decent Homes Standard, are overcrowded or have adequate means of fire protection and detection systems
  • provide housing advice to home owners and tenants, on matters of home maintenance and renewal
  • provide Housing Assistance including financial help, to improve the condition of housing throughout the Borough
  • investigate issues of illegal eviction/harassment
  • provide impartial advice to landlords and tenants, within the Borough, concerning their rights and responsibilities
  • investigate public health nuisance issues such as accumulated rubbish, vermin activity and neglected premises
  • investigate, advise and take any necessary enforcement action on issues of private drainage
  • inspect caravan sites within the Borough
  • assist in the delivery of the Councils Housing Strategy and funding programmes
  • ensure owners secure empty homes against vandalism and encourage their useful redevelopment
  • work with other organisations to deliver major housing regeneration schemes
24-Hour Empty Property Hotline Answer Phone
Tel: (01287) 612300

Standards of Customer Service:
We will:
  • ensure our staff are trained and competent to provide an effective service
  • respond to Service Requests within 3 working days
  • keep you updated on the progress of your service request
  • liaise with other officers in the Council and other agencies to arrive at the most effective solution where ever possible
  • reply to all letters within 10 working days of receipt
  • on average answer all telephone calls within 5 rings (this may be a recorded message at times)
  • introduce ourselves and name the service when we answer the telephone or meet you
  • tell you if we cannot help, explain why and direct you to someone who may be able to help
  • admit when we have made a mistake and do our best to put things right
  • provide a courteous and helpful service
  • act with integrity, sensitivity and respect
  • be open, fair and consistent
  • use plain language
If Things Go Wrong

We have a commitment to put things right as quickly as possible and will respond to complaints in accordance with the Councils Complaints Procedure. If you are unhappy with the service you have received, please contact:

Erika Grunert
Health Protection & Health Care Quality Manager
Tel: 01287 612455
Fax: 01642 771124
Email: housing.eho@redcar-cleveland.gov.uk

You Can Help Us

Your comments, suggestions or criticisms on how our services are performing are welcomed. They will help us shape our future plans and actions and help us improve the services we provide.

When you receive a user questionnaire from us please take the time to complete and return it in the envelope provided. Your feedback will help us make service improvements.

When you contact us with an enquiry or complaint, please provide full details. Always give your name, address and telephone number to enable us to keep you fully informed.

How to Contact us

To request our service or for further advice, information or to report a complaint, you can contact the Housing Standards Team at:

Housing Standards Team
Belmont House
Rectory Lane
Guisborough
TS14 7FD

The offices are open (except Bank Holidays):
Mon-Thu: 8:30am- 5:00pm
Fri: 8:30am-4:30pm

Email: housing.eho@redcar-cleveland.gov.uk
Tel: (01287) 612455 - NOTE: You may hear a recorded message if you do please leave your details and we will call you back as soon as possible.
Tel: (01642) 774774

Emergency & Outside normal office hours number:
Tel: (01642) 771300 Housing & Property Homepage
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Last updated:
23/07/2014

Assigned review date:
23/07/2015

Page Section:
Resident
Housing & Property

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