Contact Us

Do you wish to
access a service?
For example: Street Care Services

• Your bin or recycling collection has been missed and you would like it to be picked up.
• If you would like a bulky or large item collecting.
• To request a new bin.
• You would like to report a pot hole or damage to the highway.
• Street cleaning services including graffiti, litter, needles, dog fouling, fly tipping and dead animals.

You should: Call 01642 774 774 and the matter will be logged and dealt with by our Customer Services Team.

Our Customer Service Standards set out clearly our approach and commitment to Customer Service.

Do you have a question that you would like an answer to?
For example: You would like to know what is happening with regard to a particular project that the Council is working on?

You should: Call 01642 774 774 and make your comment. The matter will be passed to the relevant person who will provide a response.

Are you unhappy about the way that a matter has been dealt with or a service has been provided?
For example: You are unhappy with the way a service was provided or with a member of staff and would like the matter to be looked into.

You should:
Make a formal complaint.