Redcar & Cleveland Borough Council would like to prevent homelessness before it happens. Being made homeless from parents, relatives or friends accounts for the majority of homeless applications.

The Council has set up a service with UNITE offering free mediation for persons who are/may be threatened with homelessness. UNITE is an independent, neutral organisation with over 12 years experience of offering mediation services. Their services are free, confidential and impartial.


Very often homelessness results from a breakdown in the relationship between the person making the homelessness application and the householder (eg parent).

UNITE mediators are trained to work impartially with everyone involved to look at the reasons for the breakdown of the relationship and to find ways of improving things for the future. Mediation helps people to consider all their options so as to enable them to make realistic choices about the future (possibly with the help of the Council).

Staying or returning home may not be an option for some young people due to fear, violence or abuse.

The mediation process is quick and it is free.

How mediation works

The Council will make a referral to the mediation service whilst your application is being considered.

The mediators will talk to everyone separately at first to hear their view of the situation. They will help you decide whether or not mediation is the best way for you to resolve the practical difficulties between you and the householder.

Mediators are not specialist housing advisors and they will not tell you what to do or take sides. Mediators are professionally trained to listen, to be impartial and non-judgemental and to help everyone move forward.

Where appropriate, everyone involved will be brought together in a meeting. The mediators will ensure that everyone is heard. The meeting usually lasts for up to two hours during which time the mediators will help everyone to look for satisfactory solutions to the problems.

What you say in mediation is confidential unless the mediators have serious concerns abut the safety of anyone involved. Otherwise, information of a personal nature gained during the mediation process will remain confidential unless you agree for it to be disclosed.

At the end of the mediation, the mediators will feedback to the Council the outcome of the mediation and whether or not you wish to proceed with the homelessness application.

Who to contact

For further details of the homelessness mediation service you can contact us at:

Housing Advice & Information Service
Belmont House
Rectory Lane
TS14 7FD
Tel: (01287) 612444 or (01642) 774 774

Alternatively, you can contact the homeless mediation service directly at:

Southlands Centre
Ormesby Road

Tel: (01642) 311633 / 327583 (ext 370)

Housing Homepage
Homelessness Information

Bookmark and Share

Live Chat Software by Click4Assistance UK
No Tags have been submitted for this page. Why not submit one?
What is a Tag?

Last updated:

Assigned review date:

Awaiting page content review by the allocated team

Page Section:
Housing & Property

Footer images
Resident Business The Council Visit Jobs #skip_navigation News A to Z Access Keys Homepage What's New Site Map FAQs Help Complaints Terms & Conditions Contact Us Search
Housing Terms
Rough Sleeping