Trading Standards

Our aim

To promote a Fair & Equitable trading environment for consumers and traders in Redcar & Cleveland.

How will we do this?

Working together with our key partners we will carry out a programme of risk based interventions aimed at the deterrence of transgressions of consumer law to help protect the honest business and local consumers.

We will achieve this by means of appropriate and proportional advice, persuasion, education, publicity or, as a last resort, by using the legal process through the courts if necessary.

How can we help each other?

We work in partnership with the Citizens Advice Bureau who now provide the official, publicly funded consumer service for England, Scotland and Wales.

We ask that consumers and businesses call Citizens Advice Consumer Service (formerly Consumer Direct) for any Trading Standards related matters, including any complaints, requests for business advice and consumer advice enquiries. Citizens Advice will give you first tier advice and will be able to pass on any appropriate complaints/enquiries direct to us in Trading Standards. Call 03454 04 05 06 to speak to the Citizen Advice consumer helpline for free and confidential information.

Visit the Citizens Advice website using the link below to find clear, practical information on issues including:
  • shopping online
  • getting a refund or repair
  • packaged holidays
  • problems when buying a car
  • how take court action
  • problems with builders
  • scams
  • personal finance
  • all other consumer related enquiries
Citizens Advice self help website: *

If you wish to report any suspect activity anonymously (such as people trading in counterfeit goods, selling cigarettes to children, etc.) then you can contact Crimestoppers on 0800 555 111 or visit their website at *

Trading Standards Enforcement Policy

The purpose of our enforcement policy is to provide a framework to make sure that we work in an equitable, practical and consistent manner. Read our enforcement policy here.

Product Safety

Related links Business Link logoPlease click on the GOV.UK link below to access the Governments one-stop website providing practical advice on all aspects of running or starting a new business and for further advice on Trading Standards matters.

* Link will open in a pop-up window
† Link leads to a website which is not under our control. We are not responsible for the content of any linked site. The link opens in a pop-up window

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