Customer Service Points

We have merged our Customer Service Points (formally One Stop Shops) within our Library settings at Redcar and South Bank to provide our Customers with a more holistic approach to Services. At our Customer Service Points you can get advice, support and information about a range of Council services. This may be about Council Tax, Housing Benefits or Street Care Services - you may want to book a junk job or report a missed refuse collection. The staff here are committed to delivering excellent Customer Service and helping the Council's customers, so please speak to them - we believe you will be pleasantly surprised.

We have detailed our opening hours and locations below, however you may prefer to access services by contacting our Customer Services Team on 01642 774774 (Monday to Friday 9am to 5pm). Alternatively, you may send an email to

Our Customer Service Standards set out clearly our approach and committments to Customer Service. A copy of our standards are available at each of the Council's Customer Service Points.

Our Top 10 Customer Care Commitments

Opening hours and locations for Customer Service Points:


Redcar & Cleveland House, Kirkleatham Street, Redcar TS10 1RT
Monday - Friday: 9:00am - 5:00pm
Google Map to Redcar & Cleveland House *

South Bank:
Low Grange District Centre, Normanby Road, South Bank, TS6 6TD
Monday - Friday: 9:00am - 5:00pm
Google Map to Low Grange, Eston *

Belmont House, Rectory Lane, Guisborough TS14 7FD
Monday - Friday: 9:00am - 4:30pm
Google Map to Belmont House *

Mobile One Stop ShopMobile Library and Customer Service Point

In order to provide a more cost effective service, the Customer Service Bus has been merged with the mobile library.

The new service will allow residents to access library services as well as to collect recycling bags, report concerns or raise queries about any of the Council's services all from one service point.

Time tables from April 2011

Week 1

Week 2

* Link will open in a pop-up window

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