Customer Service Points

We would like to advise residents that the cash office at Belmont House in Guisborough will be unavailable for 3 weeks from Monday 18 September. Residents can make use of the cash office at Seafield House in Redcar in the interim period. We apologise for any inconvenience caused and thank residents for their patience.

We have detailed our opening hours and locations below, however you may prefer to access services by contacting our Customer Services Team via Live Chat by clicking the button on the right. Alternatively you can e-mail us at or call us on 01642 774774 (Monday to Friday 9am to 5pm).

Our Customer Service Standards set out clearly our approach and commitments to Customer Service. A copy of our standards are available at each of the Council's Customer Service Points.

Our Top 10 Customer Care Commitments

Opening hours and locations for Customer Service Points:


Redcar & Cleveland House, Kirkleatham Street, Redcar TS10 1RT
Monday - Friday: 9:00am - 5:00pm
Google Map to Redcar & Cleveland House *

South Bank:
Low Grange District Centre, Normanby Road, South Bank, TS6 6TD
Monday - Friday: 9:00am - 5:00pm
Google Map to Low Grange, Eston *

Belmont House, Rectory Lane, Guisborough TS14 7FD
Monday - Friday: 9:00am - 5:00pm
Residents are advised that cash payments cannot be made at Belmont House. All payments must be made by card.
Google Map to Belmont House *

Mobile One Stop ShopMobile Library and Customer Service Point

In order to provide a more cost effective service, the Customer Service Bus has been merged with the mobile library.

The new service will allow residents to access library services as well as to collect recycling bags, report concerns or raise queries about any of the Council's services all from one service point.

Mobile library and customer service point route times and dates

* Link will open in a pop-up window

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