Redcar & Cleveland Borough Council logo
Redcar & Cleveland
Borough Council

Customer Service

The aim of the service is to promote and encourage a healthy, nuisance free environment.

Our commitment to customer service

We: We will:
If things go wrong

We have a commitment to put things right as quickly as possible and will respond to complaints in accordance with the Councils Complaints Procedure.

If you are unhappy with the service you have received, please contact:

Contact centre:

Tel: 01642 774 774

E mail:

You can help us

Your comments, suggestions or criticisms on how our service is performing are welcomed. They will help us shape our future plans and actions and help us improve the service we provide.

When you receive a user questionnaire from us please take the time to complete and return it in the envelope provided. Your feedback will help us make service improvements.

When you contact us with an enquiry or complaint, please provide full details. Always give your name, address and telephone number to enable us to keep you fully informed.

How to contact us

If you need help or advice you can contact the Environmental Protection Team at:

Redcar & Cleveland Borough Council
Environmental Protection Team
Redcar & Cleveland House
Kirkleatham Street
TS10 1RT

The offices are open (except Bank Holidays) from

8.30 am - 5.00 pm Mondays to Thursdays
8.30 am - 4.30 pm Fridays

When telephoning please use the Councils Call Centre number: (01642) 774774

Please note that Redcar & Cleveland Borough Council does not operate an emergency out of hours noise service.

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