HelplineThe National Domestic Abuse Helpline:
Freephone 24 hour Domestic Abuse Helpline run in partnership between Refuge and Women's Aid
Tel: 0808 2000 247
Always dial 999 in an emergency
Who can call the helpline?
- Women and children experiencing, or who have experienced, domestic abuse
- Friends and family seeking to support women and children who are experiencing, or - who have experienced, domestic abuse
- Professionals supporting women and children experiencing domestic abuse.
What kind of advice is given via the helpline?
The Helpline is an emergency service and is not intended to offer general information on domestic abuse Helpline staff respond according to caller's needs and may for example:
- Refer women (with or with out children) to emergency safe accommodation.
- Provide information about legal, housing or welfare rights and options and referral to relevant services and professions
- Carry out online crisis and safety planning
- Offer emotional support and (if appropriate) refer to counselling services
- Refer women to face-to-face support via community based drop-in or outreach domestic abuse services in their locality
- Refer callers to the online Survivors Handbook or send them an information pack, with a range of help and information leaflets that are all available in different languages.
I don't speak English, can you still help?
The Helpline is a member of Language Line and can provide access to an interpreter for non-English-speaking callers. The Helpline worker arranges a three-way conversation so that the caller can speak to the Helpline worker through a translator.
My hearing isnt very good on the phone. What should I do?
The Helpline offers BT Type talk for callers with hearing difficulties.
How long will it be before you reply to my email?
Emails are answered within three working days.
Will the number show up on my phone bill?
The Helpline number will not show up on BT landline phone bills. If you have another service provider you will need to check with their customer services team.
Is it free from a mobile?
Unfortunately calls are not free from any mobile but the Helpline is a freephone number from any landline or public telephone. Calls to the Helpline made on Orange, Virgin and 3 networks do not show up on your phone bill. Other networks are also working towards this, but you will need to check with their customer services team if you are concerned.
What happens if I get put through to Voicemail?
This will only happen when call volumes are high. Please leave a clear message with your name and a contact number. It is important to let us know a safe time that you can be contacted. A Helpline worker will return the call as soon as they are available.
Who answers the phone?
Fully trained and experienced female Helpline workers and volunteers