Do you wish to
access a service?
For example: Your bin has not been collected and you would like it to be picked up.
You should: Call 01642 774 774 and make a service request. The matter will be logged and dealt with.
Do you have a question that you would like
an answer to?
For example: You would like to know what is happening with regard to a particular project that the Council is working on?
You should: Call 01642 774 774 and make your comment. The matter will be passed to the relevant person who will provide a response.
Are you unhappy about the way that a matter has been dealt with or a service has been provided?
For example: You are unhappy with the way a service was provided or with a member of staff and would like the matter to be looked into.
You should:
Make a formal complaint.
ITS EASY to contact Redcar & Cleveland Borough Council leaflet (itseasy.pdf - 320Kb)
access a service?
For example: Your bin has not been collected and you would like it to be picked up.
You should: Call 01642 774 774 and make a service request. The matter will be logged and dealt with.
Do you have a question that you would like
an answer to?
For example: You would like to know what is happening with regard to a particular project that the Council is working on?
You should: Call 01642 774 774 and make your comment. The matter will be passed to the relevant person who will provide a response.
Are you unhappy about the way that a matter has been dealt with or a service has been provided?
For example: You are unhappy with the way a service was provided or with a member of staff and would like the matter to be looked into.
You should:
Make a formal complaint.
ITS EASY to contact Redcar & Cleveland Borough Council leaflet (itseasy.pdf - 320Kb)Main switchboard:
01642 774 774
8am to 6pm Monday to Friday
9am to 1pm Saturday
There is also a dedicated Council Tax telephone payment line on: (01642) 444000
Contact the Council:
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